Supervisor, Dispatch Transportation, Road Transport US
About The Position
The Supervisor, Driver Operations oversees the day-to-day activities of company drivers to support safe, efficient, and compliant transportation operations. The role provides leadership and support to drivers while coordinating activities that promote on-time delivery, regulatory compliance, and customer satisfaction. Working closely with operations leadership, customer service teams, and drivers, the supervisor optimizes routing, monitors performance, and resolves operational challenges. The role supports compliance with Department of Transportation (DOT) regulations and company safety standards and procedures. It uses Transportation Management Systems (TMS) and related technology to manage driver operations, track performance, and support decisions. The position operates across office, yard, and warehouse environments, and extended hours may occasionally be required to support operational needs, driver scheduling, or service continuity.
Requirements
- High school diploma or GED.
- Previous experience in transportation operations, fleet management, or logistics.
- Working knowledge of DOT regulations and transportation compliance requirements.
- Strong leadership and team management skills, including the ability to motivate and guide driver teams.
- Strong organizational and problem-solving abilities and attention to operational detail.
- Ability to work effectively in a fast-paced transportation environment and manage multiple priorities.
- Analytical ability to evaluate operational performance and identify improvement opportunities.
- Excellent written and verbal communication skills and ability to collaborate across teams and leadership levels.
- Results-oriented approach and commitment to operational performance and service quality.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Nice To Haves
- Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field; equivalent industry experience may be considered in lieu of a degree.
- Prior supervisory or leadership experience in transportation, trucking, or logistics operations.
- Experience working with Transportation Management Systems (TMS) and operational technology platforms.
Responsibilities
- Supervise, coach, and support a team of drivers; monitor performance and conduct regular performance reviews.
- Promote a collaborative team environment focused on safety, accountability, and high performance.
- Address driver-related operational issues, escalating concerns when necessary and ensuring timely resolution.
- Plan, review, and optimize transportation routes to improve fuel efficiency, reduce deadhead miles, and support safe, on-time freight delivery.
- Monitor traffic, weather, and route constraints and adjust operations as needed to maintain service reliability.
- Ensure drivers comply with DOT regulations, federal and state transportation laws, and company policies and procedures.
- Conduct driver meetings covering safety, operational updates, compliance expectations, and team communication.
- Collaborate with customer service and operations teams to resolve delivery concerns and customer issues.
- Support initiatives to improve service quality, operational efficiency, and transportation performance.
- Use TMS and related technology to manage driver operations, track performance, and support operational decisions.
- Train and guide drivers in the use of company technology platforms and operational systems.
- Review and approve operational documentation, reports, and driver records as required.
- Perform additional duties and responsibilities as assigned to support business operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
