Senior Logistics Coordinator, Dispatch, Road Transport US

DSV•Lancaster, CA

3d•Onsite

About The Position

The Senior Logistics Coordinator, Dispatch coordinates and executes high-volume truck dispatch operations to ensure the safe, timely, and efficient movement of freight. The role manages daily load assignments, driver schedules, and transportation activities for company drivers, contractors, and partner carriers, while maintaining visibility of truck locations and shipment statuses. It calls for proactive driver communication, independent problem-solving, quick responses to changing operational demands, and strong customer service in a fast-paced, time-sensitive environment. The position operates primarily in an office or dispatch center, with frequent use of computers, telephones, and transportation management systems. It involves prolonged sitting and frequent communication, with occasional standing, walking, bending, reaching, and lifting light office materials. Occasional visits to terminal or yard environments may involve varying weather conditions and transportation-related noise. Extended hours, including early mornings, late evenings, weekends, or holidays, may be required depending on business and customer needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base pay range is $65,000–$75,000 annually. Compensation is determined using job-related factors such as experience, skills, education, certifications, and geographic location. DSV provides benefits information through its Benefits Showcase; offerings and eligibility may vary by location and division. DSV is an equal employment opportunity employer.

Requirements

High school diploma or GED.
Three to five years of progressive experience in truck dispatch, transportation operations, or logistics coordination; preferably in a high-volume environment.
Experience dispatching company drivers, contractors, and/or third-party carriers.
Experience managing driver schedules, load assignments, truck utilization, and multiple active shipments in a fast-paced transportation environment.
Experience independently resolving transportation issues, service disruptions, and customer escalations.
Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.
Experience using transportation management systems (TMS), dispatch software, and related operational systems.
Strong knowledge of truck dispatch, load planning, driver scheduling, transportation operations, and shipment tracking.
Excellent organizational, time-management, multitasking, analytical, problem-solving, and independent decision-making skills.
Excellent verbal and written communication skills, including proactive and professional communication with drivers, carriers, customers, and internal stakeholders.
Ability to monitor multiple truck locations, driver availability, shipment statuses, and operational priorities.
Ability to anticipate operational challenges, respond urgently, and manage changing schedules and competing deadlines.
Proficiency in Microsoft Office applications, transportation management systems, and dispatch software.
Working knowledge of transportation safety practices.
Strong customer service and interpersonal skills, with the ability to build effective working relationships.
Flexibility and adaptability, and the ability to independently resolve complex operational issues while recognizing when escalation is appropriate.

Nice To Haves

Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Spanish language skills.

Responsibilities

Coordinate and execute high-volume daily truck dispatch operations, assigning loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules.
Dispatch shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, and customer-specific requirements.
Confirm driver and equipment readiness before dispatch, including availability, required documentation, and shipment-specific requirements.
Manage driver schedules, load assignments, and transportation activities to maximize truck utilization, minimize downtime, and maintain efficient operations.
Communicate proactively with drivers throughout the shipment lifecycle, confirming assignments, monitoring progress, addressing concerns, and communicating changes.
Monitor trucks and shipments, maintaining awareness of driver locations, shipment statuses, estimated arrival times, and potential service disruptions.
Track and trace shipments, obtain driver updates, and maintain accurate, real-time shipment information in the TMS and other required systems.
Monitor loads for timely pickups, successful loading, in-transit progress, on-time deliveries, and completion of shipment milestones.
Anticipate and address delays, missed appointments, route deviations, equipment breakdowns, changes in driver availability, and other disruptions.
Coordinate route adjustments, load reassignments, and scheduling changes to minimize service interruptions and meet customer expectations.
Resolve complex transportation issues and coordinate with drivers, carriers, customers, Operational Account Managers, and internal teams.
Escalate significant service, safety, security, capacity, or operational concerns according to established procedures.
Ensure drivers and transportation partners understand and comply with DSV, customer, operational, and shipment-specific requirements.
Monitor transportation activities for compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations.
Collect, review, and maintain shipment documentation, verifying completion before closing loads in the TMS.
Maintain accurate driver, carrier, shipment, dispatch, and operational information in the TMS and other required systems.
Develop and maintain working relationships with drivers, carriers, customers, and internal teams.
Support onboarding and training of dispatch team members by sharing operational knowledge, procedures, and best practices.
Adapt to changing priorities, urgent customer needs, and unexpected transportation challenges while maintaining accuracy and service quality.
Identify opportunities to improve dispatch processes, truck utilization, operational efficiency, and transportation performance.
Maintain confidentiality and appropriately handle sensitive customer, shipment, driver, carrier, and business information.
Perform other duties, responsibilities, and special projects as assigned by management.