Senior Logistics Coordinator, Dispatch, Road Transport US

DSV•Lancaster, TX

7d•$65,000 - $75,000

About The Position

The Senior Logistics Coordinator, Dispatch coordinates and executes high-volume truck dispatch operations to ensure freight moves safely, on time, and efficiently. The role manages daily load assignments, driver schedules, and transportation activities for company drivers, contractors, and partner carriers, while maintaining visibility of truck locations and shipment statuses. It requires proactive driver communication, independent problem-solving, and rapid responses to changing operational demands in a fast-paced, time-sensitive environment while delivering strong customer service. The position operates primarily in an office or dispatch center, using computers, telephones, transportation management systems, and dispatch software. Occasional terminal or yard visits may involve varying weather conditions and transportation-related noise. The work environment is high-volume, fast-paced, and deadline-driven, with flexibility to work extended hours, including early mornings, late evenings, weekends, or holidays, when business or customer needs require it.

Requirements

High school diploma or GED.
Three to five years of progressive experience in truck dispatch, transportation operations, or logistics coordination; preferably in a high-volume environment.
Experience dispatching company drivers, contractors, and/or third-party carriers.
Experience managing driver schedules, load assignments, truck utilization, and multiple active shipments in a fast-paced transportation environment.
Experience independently resolving transportation issues, service disruptions, and customer escalations.
Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.
Experience using transportation management systems (TMS), dispatch software, and related operational systems.
Strong knowledge of truck dispatch, load planning, driver scheduling, transportation operations, and shipment tracking.
Excellent organizational, time-management, multitasking, verbal communication, and written communication skills.
Strong analytical, problem-solving, and independent decision-making abilities.
Ability to maintain awareness of multiple truck locations, driver availability, shipment statuses, and operational priorities.
Ability to anticipate operational challenges, respond urgently, and manage changing schedules and competing deadlines.
Proficiency in Microsoft Office applications, transportation management systems, and dispatch software.
Working knowledge of transportation safety practices.
Strong customer-service and interpersonal skills, including the ability to build effective working relationships.
Flexibility and adaptability, with the ability to resolve complex operational issues independently and recognize when escalation is appropriate.

Nice To Haves

Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Spanish language skills.

Responsibilities

Coordinate high-volume daily truck dispatch operations and assign loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules.
Dispatch shipments and communicate complete, accurate load information, including pickup and delivery requirements, appointments, routing instructions, and customer-specific requirements.
Confirm driver and equipment readiness, including availability, documentation, and shipment-specific requirements.
Manage driver schedules, load assignments, and transportation activities to maximize truck utilization and minimize downtime.
Communicate proactively with drivers throughout shipments, confirming assignments, monitoring progress, addressing concerns, and conveying operational changes.
Monitor truck locations, shipment statuses, estimated arrival times, and potential service disruptions.
Track and trace shipments, obtain driver updates, and maintain accurate real-time information in the TMS and other systems.
Monitor loads for timely pickups, successful loading, in-transit progress, on-time deliveries, and completion of required milestones.
Anticipate and address delays, missed appointments, route deviations, equipment breakdowns, driver availability changes, and other disruptions.
Coordinate route adjustments, load reassignments, and scheduling changes to minimize interruptions and meet customer expectations.
Resolve complex transportation issues and coordinate with drivers, carriers, customers, Operational Account Managers, and internal teams.
Escalate significant service, safety, security, capacity, or operational concerns according to established procedures.
Ensure drivers and transportation partners understand and comply with DSV, customer, operational, and shipment-specific requirements.
Monitor transportation activities for compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations.
Collect, review, and maintain shipment documentation, verifying completion before closing loads in the TMS.
Maintain accurate driver, carrier, shipment, dispatch, and operational information in the TMS and other required systems.
Build and maintain working relationships with drivers, carriers, customers, and internal teams.
Support onboarding and training of dispatch team members by sharing operational knowledge, procedures, and best practices.
Adapt to changing priorities, urgent customer needs, and unexpected transportation challenges while maintaining accuracy and service quality.
Identify opportunities to improve dispatch processes, truck utilization, operational efficiency, and transportation performance.
Maintain confidentiality and appropriately handle sensitive customer, shipment, driver, carrier, and business information.
Perform other duties, responsibilities, and special projects as assigned by management.