Logistics Coordinator, Dispatch, Road Transport US

DSV•Roanoke, TX

8d•$25 - $27

About The Position

The Logistics Coordinator, Dispatcher coordinates and manages customer requests while working to meet and exceed customer expectations. The role tracks shipments from pickup through final delivery and supports transportation and operations for DSV Road Transport contractors, company drivers, customers, and partner carriers. Success requires customer-service focus, teamwork, the ability to work in a fast-paced environment, and knowledge of systems and vendor capabilities. This is a full-time position based in NorthLake, Texas. The stated schedule is Monday through Friday, 9:00 a.m. to 6:30 p.m., with rotating weekend work on Saturdays and Sundays. Flexibility may also be required for early mornings, late evenings, and other non-standard hours to support operational needs. The work takes place across office, dispatch center, terminal, and operations environments. It is primarily sedentary and computer-based, with regular interaction with drivers, dispatch teams, customers, contractors, and partner carriers. The position may involve moderate operational noise and occasional presence around terminal yards or dock areas, including exposure to varying weather conditions. The expected base pay is $25.00–$27.00 per hour. Actual compensation depends on job-related factors such as experience, skills, education, certifications, and geographic location. DSV provides information about benefits through its Benefits Showcase; offerings and eligibility may vary by location and division.

Requirements

High school diploma or GED.
One to three years of experience in dispatch, logistics coordination, or a related operational role.
Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery.
Familiarity with transportation systems or dispatch software and strong data-entry skills.
Basic knowledge of DOT regulations and transportation compliance, or the ability to learn quickly.
Proficiency in typing and PC applications, including Microsoft Excel, Word, and PowerPoint.
Strong English reading, writing, and verbal communication skills.
Intermediate mathematical skills and the ability to work accurately with numbers and data.
Strong customer service, communication, interpersonal, and problem-solving skills.
Attention to detail and the ability to prioritize and manage multiple responsibilities in a fast-paced, time-sensitive, team-oriented environment.
Dependability, accountability, and follow-through on responsibilities.
Flexibility and adaptability to changing schedules and operational needs, including non-standard hours.

Nice To Haves

Logistics or transportation experience.
Spanish-language skills.

Responsibilities

Dispatch drivers for U.S. domestic shipment pickups and deliveries.
Ensure compliance with DOT regulations, internal policies and guidelines, and domestic and international shipping requirements.
Prioritize time-sensitive cargo.
Work with team members to meet or exceed customer-service requirements.
Develop and maintain positive relationships with customers, contractors, and company drivers.
Receive and process transportation requests directly with customers.
Use transportation software systems to support material movement, planning, and scheduling.
Coordinate dispatch with contractors, company drivers, and partner carriers.
Track and trace shipments from pickup through delivery and provide customers with accurate, up-to-date shipment information.
Resolve problems by identifying issues, evaluating options, and implementing solutions.
Capture accurate data and enter it into systems.
Communicate effectively with customers, contractors, company drivers, partner carriers, and team members.
Promote the DSV Road Transport brand.
Assist with new account start-ups.
Perform other assigned duties and projects.