Transportation Admin, Dispatch Operations

ACV • Buffalo, NY

8d

About The Position

The Transportation Admin - Dispatch Operations supports the Transportation department by completing dispatch-related tasks and assignments. Using established processes and procedures, this role assigns carriers to jobs, resolves routine issues, and provides high-quality customer service. The position works with carriers, customers, internal departments, and teammates to complete dispatch tasks under moderate supervision.

The required schedule is Monday through Thursday, 11:30 a.m. to 8:00 p.m., and Saturday, 8:30 a.m. to 5:00 p.m. Fridays and Sundays are off.

Requirements

• Ability to read, write, speak, and understand English.
• High school diploma or GED.
• At least 6 months of experience in customer service, administrative or clerical work, or the transportation industry.
• Basic problem-solving ability.
• Developing teamwork skills, internally and externally.
• Demonstrated customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite.

Nice To Haves

• Salesforce experience.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries and process transactions and communications to provide timely resolutions; refer inquiries or tasks to the appropriate teammates.
• Process transactions supporting operations and dispatching, including assigning dispatch jobs, expediting transport orders, and assessing customer and carrier needs; relegate or escalate transactions to the appropriate teammates.
• Build relationships with carriers, customers, internal departments, and teammates.
• Resolve basic issues using established processes and procedures and developing problem-solving skills.
• Accurately enter and maintain records in Salesforce, load boards, and other related systems or platforms.
• Work with the team to maintain the status of dispatched jobs and communicate continuously with sellers, buyers, and carriers.
• Ensure transactions and records are accurate, current, and compliant.
• Collaborate with management and the team to communicate ongoing issues and opportunities for improvement.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal and identity protection, accident, and critical illness insurance.
• Paid time off, including up to 15 vacation days per year, sick leave, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other leave required by law.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED