Transportation Admin, Dispatch Operations 8a-4:30p

ACV • Buffalo, NY

10d

About The Position

The Transportation Admin - Dispatch Operations supports the Transportation department through dispatch-related tasks and assignments. Using established departmental processes and procedures, this role assigns carriers to jobs, resolves routine issues, and provides high-quality customer service. The position works with carriers, customers, internal departments, and teammates, performing duties with moderate supervision.

Requirements

• Ability to read, write, speak, and understand English.
• High school diploma or GED.
• At least 6 months of experience in customer service, administrative or clerical work, or the transportation industry.
• Basic problem-solving ability.
• Developing teamwork skills, including working internally and externally.
• Demonstrated customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite.

Nice To Haves

• Salesforce experience.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries, process transactions and communications to provide timely resolutions, and refer inquiries or tasks to the appropriate teammates.
• Process transactions that support operations and dispatching, including assigning dispatch jobs, expediting transport orders, and assessing customer and carrier needs; relegate or escalate transactions as appropriate.
• Build relationships with carriers, customers, internal departments, and teammates.
• Resolve basic issues using established processes and procedures and developing problem-solving skills.
• Accurately enter and maintain records in Salesforce, load boards, and other related systems or platforms.
• Work with the team to maintain dispatched-job status and communicate continuously with sellers, buyers, and carriers.
• Ensure transactions and records are accurate, up to date, and compliant.
• Collaborate with management and the team to communicate ongoing issues and opportunities for improvement.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid time off, including at least 3 paid sick days or applicable legally required paid sick leave, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave required by law or regulation.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED