Transportation Admin, Dispatch Operations 8a-4:30p

ACV•Buffalo, NY

About The Position

The Transportation Admin - Dispatch Operations supports the Transportation department through dispatch-related tasks and assignments. Using established departmental processes and procedures, this role assigns carriers to jobs, resolves routine issues, and provides high-quality customer service. The position works with carriers, customers, and internal departments and teammates to complete dispatch-related tasks, under moderate supervision. The role processes dispatch transactions and communications, maintains accurate records in Salesforce, load boards, and related systems, and helps keep dispatched jobs updated. It communicates with sellers, buyers, and carriers and collaborates with the team and management to identify ongoing issues and opportunities for improvement. The stated schedule is 8:00 a.m. to 4:30 p.m.

Requirements

Ability to read, write, speak, and understand English.
High school diploma or GED.
At least 6 months of experience in customer service, administrative or clerical work, or the transportation industry.
Basic problem-solving ability.
Developing teamwork skills, both internally and externally.
Demonstrated customer service ability.
Communication and organizational skills.
Sense of urgency and self-motivation.
Familiarity with business technology, including Microsoft Office or G Suite.

Nice To Haves

Salesforce experience.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Triage customer and carrier inquiries and process transactions and communications to provide timely resolutions.
Refer inquiries and tasks to appropriate teammates.
Process transactions supporting operations and dispatching, including assigning dispatch jobs, expediting transport orders, and assessing customer and carrier needs.
Relegate or escalate transactions to appropriate teammates.
Build relationships with carriers, customers, internal departments, and teammates.
Resolve basic issues using established processes and procedures and developing problem-solving skills.
Accurately enter and maintain records in Salesforce, load boards, and other related systems or platforms.
Work with the team to maintain the status of dispatched jobs.
Communicate continuously with sellers, buyers, and carriers.
Ensure transactions and records are accurate, up to date, and compliant.
Collaborate with management and the team to communicate ongoing issues and opportunities for improvement.
Perform additional duties as assigned.