Transportation Admin, Dispatch Operations

ACV•Buffalo, NY

About The Position

The Transportation Admin - Dispatch Operations supports the Transportation department through dispatch-related tasks and assignments. Using department processes and procedures, this role assigns carriers to jobs, resolves routine issues, and provides high-quality customer service. The position works with carriers, customers, internal departments, and Teammates to complete dispatch-related tasks, with moderate supervision. The required schedule is Monday through Thursday, 11:30 a.m. to 8:00 p.m., and Saturday, 8:30 a.m. to 5:00 p.m.; Fridays and Sundays are off.

Requirements

Ability to read, write, speak, and understand English.
High school diploma or GED.
At least 6 months of experience in customer service, administrative or clerical work, or the transportation industry.
Basic problem-solving ability.
Developing teamwork skills, internally and externally.
Demonstrated customer service ability.
Communication and organizational skills.
Sense of urgency and self-motivation.
Familiarity with business technology, including Microsoft Office or G Suite.

Nice To Haves

Salesforce experience.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Triage customer and carrier inquiries and process transactions and communications to provide timely resolutions.
Refer inquiries or tasks to appropriate Teammates.
Process transactions supporting operations and dispatching, including assigning dispatch jobs, expediting transport orders, and assessing customer and carrier needs.
Relegate and escalate transactions to appropriate Teammates.
Build relationships with carriers, customers, internal departments, and Teammates.
Resolve basic issues using established processes and procedures and developing problem-solving skills.
Accurately enter and maintain records in Salesforce, load boards, and other related systems or platforms.
Work with the team to maintain the status of dispatched jobs.
Communicate with sellers, buyers, and carriers to provide ongoing updates.
Ensure transactions and records are accurate, current, and compliant.
Collaborate with management and the team to communicate ongoing issues and opportunities for improvement.
Perform additional duties as assigned.