Transportation Technology Admin

UFP Industries • Grand Rapids, MI

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About The Position

The Transportation Technology Admin is a heavy support role focused on keeping transportation systems operational and responding to tickets through a ticketing system. In addition to daily system support, the role assists with project standups as directed by the Transportation Technology Manager. The position supports, maintains, and provides training for transportation systems and related hardware, monitors interface errors, maintains system data, and recommends improvements based on user feedback.

Requirements

• Three to five years of experience in the transportation industry.
• Strong knowledge of Microsoft Office products, particularly MS Excel and MS Access.
• Ability to adapt quickly to changing priorities, multitask effectively, and work efficiently in a fast-paced environment.

Nice To Haves

• Preferred bachelor’s degree in Business, Computer Sciences/Technology, another related discipline, or equivalent.
• Prior experience with Transportation Management Systems, ELD/Telematics, fuel card providers, MDM use and implementation, and Driver/Equipment Qualifications.

Responsibilities

• Develop and maintain daily, weekly, monthly, and ad hoc reports communicating performance metrics and financial results to management and outside parties.
• Provide support, maintenance, and training for transportation systems, including Shipper TMS, Private Fleet TMS, fuel provider systems, ELD and safety systems, tablet hardware, and Mobile Device Management (MDM).
• Instruct and guide internal end users and outside carriers in using supported transportation technology systems.
• Monitor interface errors and collaborate with technical personnel to resolve issues and maintain transportation software.
• Maintain system data, including FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles, and user access.
• Recommend system improvements to the Transportation Technology Manager based on user reports and feedback.
• Assist with project standups as directed by the Transportation Technology Manager.
• Respond to support tickets through a ticketing system.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed