Senior Operations, Dispatch Transportation

DSV•Houston, TX

About The Position

The Senior Operations, Dispatch Transportation role coordinates shipments according to customer instructions and standard operating procedures, ensuring compliance with DOT regulations and internal policies. The position provides solutions to transportation issues and inquiries and executes ocean marine drayage services for full-container-load (FCL) movements. It monitors pickups and deliveries, coordinates with truckers and customer management teams, manages chassis pool operations, and supports accurate reporting, invoicing, and system updates.

Requirements

3–5 years of experience in a logistics and customer service environment.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Good understanding of ocean export/import operations and transload operations.
Experience with trucking carrier deliveries and recovery processes and terminal port/CY requirements.
Ability to maintain composure under pressure in a fast-paced environment.
Good email and telephone etiquette.
Ability to troubleshoot issues that arise during pickup or delivery.
Strong analytical and problem-solving skills, with attention to detail.
Excellent communication and presentation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Fluency in written and spoken English.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Execute ocean marine drayage services for FCL movements using orders received from U.S. branches through the TMS.
Ensure delivery and pickup services are completed on time and in full.
Select and dispatch pickup and delivery orders to truckers in the pre-confirmed MCT database.
Manage chassis pool operations with providers where practical to maximize profitability.
Review and record repetitive service failures and develop solutions.
Coordinate proactive container-tracking communications about potential bottlenecks with the relevant customer management team.
Understand regional FCL transportation needs for import and export customers.
Prioritize time-sensitive cargo and monitor daily pickups and deliveries to ensure they are tendered to a carrier as needed.
Negotiate pricing as needed to maximize profits, including through one-way opportunities.
Ensure reporting, carrier invoicing, and system event updates are completed accurately and on time; raise issues outside the role's control for resolution.
Support maintenance of the trucking carrier database, including providers, rates, and expiration dates.
Ensure compliance with DOT regulations and established internal policies and guidelines.
Perform other duties as assigned.