Dispatch Operations Supervisor

RIDGEWELLS INC•Bethesda, MD

7d•$55,000 - $60,000•Onsite

About The Position

The Dispatch Operations Supervisor assists with managing the day-to-day operations of the Food Dispatch Department. The role works with the Operations Manager for Dispatch and Warehouse and the Beverage Supervisor to ensure satisfactory results. It supports dispatching, order accuracy and distribution, workforce scheduling, communication across departments, and the upkeep of work areas and delivery vehicles. The supervisor also reviews operational programs and recommends improvements to the General Manager of Operations.

Requirements

High school diploma.
At least three years of experience supervising and managing staff.
Ability to maintain accurate records.
Effective communication skills and working knowledge of English for administrative duties.
Familiarity with food items.
Ability to work effectively with minimal supervision.
Willingness and a helpful personality.

Responsibilities

Assist in supervising the overall operations and logistics of the Food Dispatch Department.
Support the Operations Manager – Dispatch with dispatching activities to ensure food and warehouse orders are accurate, complete, properly packaged, and distributed.
Develop and implement systems for sorting food orders in holding refrigerators and account for missing products and incomplete orders.
Determine truck routes and driver schedules based on efficient timetables and customer needs.
Assist in directing the work of dispatching personnel.
Maintain time and attendance records.
Communicate with production supervisors to arrange food movement and maintain a smooth flow.
Serve as a liaison among Dispatching, Warehouse, and Sales departments, including Social, Contract, and Haute Catering.
Ensure policies and procedures are implemented and followed.
Support other Operations Managers and Supervisors as needed.
Prepare daily and weekly employee schedules to reduce idle time and increase productivity.
Use downtime to clean and sanitize work areas and equipment.
Maintain clean exterior premises, free of pallets, bread trays, racks, and similar items.
Ensure delivery vehicles are properly maintained, schedule service, and keep trucks clean inside and out.
Review program effectiveness and recommend operational improvements to the General Manager of Operations.
Meet regularly with the Operations Team—including the GM, Dispatch, Warehouse, Drivers, and Helpers—to discuss operational issues.
Perform other reasonably assigned duties in support of the business.