Dispatch Supervisor

LKQ Corporation • Salisbury, NC

6d

About The Position

The Dispatch Supervisor is responsible for the day-to-day activities of the Dispatch Department in accordance with applicable federal, state/provincial, and local standards, guidelines, and regulations, and as directed by the Dispatch Manager. The role ensures that the department operates safely, efficiently, and properly. It supervises staff by planning, assigning, and scheduling work; reviewing work and quality; training staff; and overseeing productivity. The supervisor may recommend hiring, termination, and pay adjustments but does not make the final decisions.

Requirements

• High school diploma or GED.
• At least 3 years in a specialized profession or equivalent, with proficiency in the specialty, including prior senior lead experience.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, and related tools; ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly use moderately complex oral and written communication skills; may train others, interact with others, and present to a department or middle management.
• Handle routine, somewhat repetitive problems, generally by following clear directions and procedures.
• Handle multiple tasks or projects simultaneously with moderate complexity.
• Able to sit for extended periods and frequently use a computer, keyboard, and mouse.
• Able to lift up to 75 pounds.

Nice To Haves

• Experience in logistics, delivery, or dispatch.

Responsibilities

• Schedule drivers on daily routes.
• PTP and put up tickets, identifying rush or problem tickets that were not handled.
• Handle issues with pick tickets (RCE, PLRC) or parts that were not delivered on time.
• Manifest driver pick tickets.
• Communicate with external customers and provide high-quality service.
• Operate the GPS system and run reports.
• Manage time-off requests and Kronos.
• Schedule vehicle maintenance and coordinate breakdowns with mechanics.
• Sign off on maintenance bills and schedule rentals when needed.
• Ensure driver and paperwork compliance with DOT requirements.
• Handle discipline issues and drivers on probation because of their MVR and LKQ points.
• Ensure vehicle checklists and driver log-ins are submitted each day.
• Complete new-driver hire paperwork and training, including LKQU, ISO, and DOT.
• Order RMA, Hot core, and core purchase books.
• Handle or delegate vehicle tags, gas pins, vehicle keys, DOT inspections, DOT physicals, and emissions inspections.
• File vehicle records, PTO, and other documents.
• Manage safely laws, rules, and regulations.
• Assume other duties as assigned.
• Plan, assign, and schedule staff work; review work and quality standards; train staff; and oversee productivity.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Paid parental leave.
• Fertility coverage.
• 401(k) with company match.
• Company-paid life insurance and long-term disability.
• Short-term disability.
• Employee assistance program.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED