Dispatch Supervisor

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Yakima, WA

1d

About The Position

The Dispatch Supervisor oversees a team of Dispatchers and supports them in efficiently and accurately routing Couriers throughout Arizona. The role provides guidance, support, and direction to front-line logistics employees and contributes to timely and accurate patient diagnostic care.

The position supervises the day-to-day operations of a designated group of employees and supports operational goals and objectives. It performs duties in accordance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. The supervisor oversees staffing and workflow, operational problem-solving, quality activities, financial controls, and customer communications. The role directly supervises 10–25 staff, potentially including coordinators and line staff, and may have indirect responsibility for other line staff whose shifts overlap.

Requirements

• At least two years of leadership experience in a healthcare, laboratory, or high-volume production environment; alternatively, one year of experience plus an associate degree or higher in business, healthcare, or a related field may be substituted, or equivalent knowledge and experience.
• Evidence of increasing supervisory or management experience.
• Significant understanding and knowledge of commonly used concepts, practices, and procedures of different software.
• Oral and written communication skills, and analytical and strategic skills.
• Ability to prioritize and perform multiple tasks simultaneously.
• May be required to have a valid driver's license and be eligible for coverage under the company auto insurance policy.

Nice To Haves

• Bachelor’s degree or higher in business, healthcare, or a related field, or equivalent knowledge and experience.
• Certification as a medical technologist or technician.
• Training in Six Sigma or Lean.

Responsibilities

• Hire, train, evaluate, and supervise designated staff; initiate promotions, transfers, and corrective actions.
• Establish priorities, workloads, controls, and work procedures, and determine needed resources.
• Oversee daily operations, order supplies, and resolve operational problems and troubleshooting issues.
• Participate in decisions about departmental policies, procedures, and instrumentation, and help develop, write, and implement policies and procedures.
• Coordinate, monitor, and evaluate quality control and assurance activities; oversee related policies and procedures and monitor corrective actions and quality results.
• Participate in process improvement teams; track and report quality metrics and support standardization initiatives.
• Monitor financial activities, control and adjust expenditures to meet budget, oversee waste and expense reduction efforts, and provide input on expense-reduction ideas and the annual budget.
• Serve as a resource and communication liaison for internal and external customers, responding to inquiries about results, quality, and other issues and connecting customers with system resources as appropriate.
• Promote teamwork, collaboration, and customer service.

Benefits

• Option to participate in health, financial, and security benefits.
• May be eligible for Management or Sales Incentive Programs as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed