Dispatch Supervisor

Odyssey•Berkeley, IL

1d•$55,000 - $65,000•Onsite

About The Position

The Dispatch Supervisor coordinates the scheduling and movement of shipments for multiple customers while directly supervising assigned Class A drivers. The role oversees daily dispatch operations, customer communication, shipment tracking, driver performance, and transportation coverage to support safe, efficient, and reliable service. It also supports driver hiring, training, performance management, and compliance, collaborating with customers, carriers, operations, maintenance, and human resources to meet business and customer service objectives. This is an on-site position in Berkeley, Illinois, with approximately 15% travel. The position averages 45–50 hours per week and includes rotating after-hours and weekend on-call responsibilities. It reports to the Director of Trucking Operations and has supervisory responsibilities. The annual base pay range is $55,000–$65,000, with no bonus or commission eligibility. This is a safety-sensitive position; employment is contingent on passing a pre-employment drug screen and criminal background check. Applicants must be currently authorized to work in the United States.

Requirements

High school diploma or equivalent.
2–5 years of professional work experience.
Previous experience managing drivers or transportation employees.
Proficiency in Microsoft Office software programs.
Ability to type a minimum of 35 words per minute.
Strong leadership, communication, and interpersonal skills.
Strong organizational and time-management abilities.
Excellent problem-solving and decision-making skills.
Ability to manage multiple priorities in a fast-paced transportation environment.
Strong customer service and relationship-management skills.
Ability to work independently and collaborate effectively with customers, drivers, carriers, and internal teams.
Ability to work flexible hours, including rotating after-hours and weekend on-call coverage.
Currently authorized to work in the United States.
Ability to pass a pre-employment drug screen, including THC testing in accordance with company policy, and a criminal background check.

Nice To Haves

Experience in transportation, dispatch, logistics, or trucking operations.
Experience in warehousing.

Responsibilities

Coordinate pickup and delivery schedules with customers and drivers.
Dispatch loads and monitor shipments from pickup through delivery.
Plan transportation routes, payloads, equipment requirements, and transportation modes.
Track shipments and provide timely status updates to internal and external customers.
Optimize use of company drivers, Independent Contractors, and external carriers; position freight to maximize driver productivity and revenue.
Consider cost reduction, freight savings, service requirements, and contractual obligations when planning transportation.
Coordinate retrieval of equipment or loads following breakdowns, accidents, or abandonment.
Serve as a primary point of contact for customer, carrier, and driver-related issues; maintain strong relationships and resolve logistical and service issues.
Ensure customer service expectations and transportation coverage requirements are met.
Maintain accurate customer, vendor, carrier, driver, shipment, and operational information and records in company systems.
Ensure documentation is completed accurately and on time to support billing, payroll, and accounts payable.
Directly supervise assigned Class A drivers and provide guidance and support.
Assist with driver hiring, onboarding, orientation, and training.
Monitor and document driver performance, provide regular feedback, and conduct performance reviews and developmental conversations.
Address driver issues related to late deliveries, compliance, communication, paperwork, and service performance.
Partner with Operations and Human Resources on driver retention and growth strategies.
Ensure drivers understand and comply with freight securement, permit, safety, and operational requirements.
Report accidents, incidents, claims, and service failures to the appropriate HSSE team.
Maximize use of GPS, satellite tracking, Hours of Service (HOS), and other transportation technologies.
Troubleshoot and correct common daily software issues.
Monitor and report driver, customer, carrier, and operational performance metrics; identify opportunities to improve transportation efficiency and logistics operations.
Work with Maintenance to support proper pre- and post-trip inspections and preventative maintenance.
Participate in operational meetings and recommend actions to support revenue growth and business continuity.
Provide operational support during employee vacations, absences, and periods of increased business activity.
Participate in rotating after-hours and weekend on-call coverage for operational or safety-related issues.