Dispatch Supervisor

First Student • Freeport, NY

2d

About The Position

First Student is hiring a Dispatch Supervisor to oversee daily dispatch operations and support safe, efficient, and reliable transportation services. The role supervises dispatch personnel, monitors route performance and service delivery, coordinates schedules and routes, and helps ensure operations meet company policies, safety procedures, and service standards. The Dispatch Supervisor also assists with dispatching, customer and operational concerns, routing, payroll, training, and administrative work. The role requires English proficiency for training, safety communications, company policies, employment documents, and other job-related communications.

Requirements

• High school diploma or equivalent.
• Class B CDL.
• 1–3 years of transit, dispatch, or related transportation experience.
• Strong organizational, problem-solving, and analytical skills.
• Ability to communicate effectively with dispatchers, operations personnel, and customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using two-way radios and transportation communication systems.
• Working knowledge of Microsoft Word and Excel.
• English proficiency for job-related communications.

Nice To Haves

• Previous supervisory experience is strongly preferred.

Responsibilities

• Supervise, coach, and support dispatch personnel to ensure efficient daily operations.
• Monitor route performance, on-time departures, service delivery, and operational efficiency.
• Oversee daily dispatch assignments, scheduling, and route coordination.
• Ensure dispatch operations follow company policies, safety procedures, and service standards.
• Prepare operational reports, schedules, and accurate daily records.
• Assist with dispatching and provide coverage as needed.
• Respond to customer inquiries, service concerns, and operational issues.
• Coordinate with location management to resolve scheduling and service challenges.
• Assist with routing, payroll, training, and other administrative responsibilities.
• Monitor dispatch performance and identify opportunities to improve service and efficiency.

Benefits

• Career advancement opportunities
• Positive and rewarding work environment
• Supportive team focused on safety and operational excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED