Dispatch Supervisor

Odyssey Logistics•Berkeley, IL

20h•Onsite

About The Position

The Dispatch Supervisor coordinates the scheduling and movement of shipments for multiple customers while directly supervising assigned Class A drivers. The role oversees daily dispatch operations, customer communication, shipment tracking, driver performance, and transportation coverage to ensure safe, efficient, and reliable service. It also supports driver hiring, training, performance management, and compliance, working closely with customers, carriers, operations, maintenance, and human resources to meet business and customer service objectives. This is an on-site position in Berkeley, Illinois, requiring an average of 45–50 hours per week, rotating after-hours and weekend on-call coverage, and approximately 15% travel. The position has supervisory responsibilities and reports to the Director of Trucking Operations. The annual base pay range is $55,000–$65,000; the role is not bonus- or commission-eligible. Applicants must be authorized to work in the United States. Employment is contingent on a pre-employment drug screen, including THC testing under company policy, and a criminal background check. The position is safety-sensitive.

Requirements

High school diploma or equivalent.
2–5 years of professional work experience.
Previous experience managing drivers or transportation employees.
Proficiency in Microsoft Office software programs.
Ability to type at least 35 words per minute.
Strong leadership, communication, and interpersonal skills.
Strong organizational and time-management abilities.
Excellent problem-solving and decision-making skills.
Ability to manage multiple priorities in a fast-paced transportation environment.
Strong customer service and relationship-management skills.
Ability to work independently while collaborating effectively with customers, drivers, carriers, and internal teams.
Ability to work flexible hours, including rotating after-hours and weekend on-call coverage.
Current authorization to work in the United States.
Successful completion of a pre-employment drug screen, including THC testing under company policy, and a criminal background check.

Nice To Haves

Experience in transportation, dispatch, logistics, or trucking operations.
Experience in warehousing.

Responsibilities

Coordinate pickup and delivery schedules with customers and drivers; dispatch loads and monitor shipments from pickup through delivery.
Plan transportation routes, payloads, equipment requirements, and transportation modes.
Track shipments and provide timely status updates to internal and external customers.
Optimize use of company drivers, Independent Contractors, and external carriers; position freight to maximize driver productivity and revenue.
Consider cost reduction, freight savings, service requirements, and contractual obligations when planning transportation.
Coordinate retrieval of equipment or loads in cases involving breakdowns, accidents, or abandonment.
Serve as a primary contact for customer, carrier, and driver-related issues; build relationships and resolve logistical and service issues.
Meet customer service expectations and transportation coverage requirements; maintain accurate customer, vendor, carrier, and shipment information.
Ensure documentation is completed accurately and on time for billing, payroll, and accounts payable.
Directly supervise assigned Class A drivers and provide ongoing guidance and support.
Assist with driver hiring, onboarding, orientation, and training; monitor and document performance, provide feedback, and conduct performance reviews and developmental conversations.
Address driver issues involving late deliveries, compliance, communication, paperwork, and service performance; partner with Operations and Human Resources on driver retention and growth.
Ensure drivers understand and comply with freight securement, permit, safety, and operational requirements; report accidents, incidents, claims, and service failures to the appropriate HSSE team.
Use GPS, satellite tracking, Hours of Service (HOS), and other transportation technologies; maintain accurate operational records and troubleshoot common daily software issues.
Monitor and report driver, customer, carrier, and operational performance metrics; identify opportunities to improve transportation efficiency and logistics operations.
Work with Maintenance to support proper pre- and post-trip inspections and preventative maintenance.
Participate in operational meetings and recommend actions to support revenue growth and business continuity.
Provide operational support during employee vacations, absences, and increased business activity.
Participate in rotating after-hours and weekend on-call coverage for operational or safety-related issues.