Dispatch Supervisor

Merchants Distributors, LLC • Hickory, NC

6d

About The Position

The Dispatch Supervisor supervises driver departures and dispatches company vehicles to ensure timely customer deliveries while complying with company and DOT regulations. The role also directs and supervises office clerical staff. It is salaried, with a stated schedule of Wednesday through Saturday, 6 a.m. to 6 p.m.; schedules may vary according to business requirements.

The position plans and dispatches approximately 1,000 routes weekly, supervises inbound and outbound dispatch for more than 300 drivers, and oversees 8–12 clerical employees during assigned shifts. The supervisor also works with outside driver agencies as needed.

Requirements

• Associate degree in business, transportation, or logistics, or at least 5 years of related work experience.
• Working knowledge of DOT regulations.
• Current CDL A license with at least 2 years of company CDL driving experience.
• Professional experience using Microsoft Excel and Word.
• Strong interpersonal, problem-solving, and analytical skills.
• Ability to perform effectively under pressure while maintaining composure and control.

Nice To Haves

• Knowledge of Cams Routing and Dispatch software.
• Knowledge of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware.
• Driver Trainer experience.

Responsibilities

• Plan and assign equipment to loads.
• Assist with advance planning of additional driver schedules for holidays.
• Administer corrective and disciplinary action to drivers as needed in compliance with company and DOT regulations.
• Document drivers’ tardiness and late departures.
• Manage driver hours of service using the current ELD.
• Manage related expenses to meet or exceed budgeted targets.
• Assist in scheduling driver vacations, holidays, and leaves.
• Assign tractor usage for non-assigned drivers.
• Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
• Serve as a Drive Cam Coach for a group of drivers.
• Record and monitor daily trip volume.
• Direct and supervise office clerical staff.
• Work with outside driver agencies as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree