Dispatch Supervisor

Alex Lee•Hickory, NC

About The Position

The Dispatch Supervisor oversees the departure of drivers and dispatch of company vehicles to support timely customer deliveries while ensuring compliance with company and DOT regulations. The role also directs and supervises office clerical staff. This is a salaried position with a Wednesday–Saturday schedule from 6 a.m. to 6 p.m.; schedules may vary according to business requirements. The supervisor plans and dispatches approximately 1,000 routes weekly, supervises inbound and outbound dispatch for more than 300 drivers, and oversees 8–12 clerical employees during assigned shifts. The role may also involve working with outside driver agencies as needed.

Requirements

An associate degree in business, transportation, or logistics, or 5 or more years of related work experience.
Working knowledge of DOT regulations.
Current CDL A license with at least 2 years of company CDL driving experience.
Professional experience using Microsoft Excel and Word.
Strong interpersonal, problem-solving, and analytical skills.
Ability to perform effectively under pressure while maintaining composure and control.

Nice To Haves

Knowledge of Cams Routing and Dispatch software.
Knowledge of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware.
Driver Trainer experience.

Responsibilities

Plan and assign equipment to loads.
Assist with planning additional driver schedules in advance of holidays.
Administer corrective and disciplinary action to drivers as needed, in compliance with company and DOT regulations.
Document drivers’ tardiness and late departures.
Manage driver hours of service using the current ELD.
Manage related expenses to meet or exceed budgeted targets.
Assist in scheduling driver vacations, holidays, and leaves.
Assign tractor usage for non-assigned drivers.
Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
Serve as a Drive Cam Coach for a group of drivers.
Record and monitor daily trip volume.
Direct and supervise office clerical staff.
Work with outside driver agencies as needed.
Perform other duties as assigned.