Supervisor of Operations - Dispatch
About The Position
The Bus Dispatcher ensures scheduled bus services are met by assigning operators to routes, dispatching buses on time, and managing service departures and arrivals. The position works in the bus dispatch office, coordinating operators and ensuring the fleet is ready to meet service demand. The schedule is rotational throughout the year and includes 24/7 hours; dispatchers typically work split shifts to cover peak service periods, including the morning rush and late-afternoon pull-in periods. This position is 100% onsite. The employee must be able to complete a DOT physical and receive at least a one-year MEC. Employees who do not currently have a CDL with a Passenger endorsement are required to obtain one within a year. A resume is required with the application.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in transportation, logistics, dispatch, or a related field.
- Ability to complete a DOT physical and receive at least a one-year MEC.
- Obtain a CDL with Passenger endorsement within one year if not already held.
- Attention to detail in making accurate operator assignments and dispatching buses on schedule.
- Clear and effective communication with operators and other staff.
- Adaptability in a dynamic environment, particularly during peak service hours.
- Problem-solving ability to adjust assignments or dispatch plans in response to operator availability or service challenges.
Nice To Haves
- Additional coursework in transportation, logistics, or communications.
- Prior experience in public transit operations.
Responsibilities
- Assign bus operators to routes according to the daily schedule and ensure they are on time for their assigned shifts.
- Dispatch buses promptly to meet scheduled service requirements and ensure on-time departures.
- Communicate assignments clearly to operators and ensure they are ready to depart.
- Ensure routes are staffed according to the service plan and adjust coverage for absences or delays.
- Track driver pull-outs and pull-ins and coordinate relief or replacement drivers to maintain coverage during peak service hours.
- Serve as the primary point of contact for bus operators before and during routes.
- Provide operators with last-minute updates or route changes, including detours and road conditions, and assist with inquiries or requests for support.
- Monitor attendance and absences, coordinate shift changes or replacements, and maintain sufficient coverage.
- Coordinate with the operations team to resolve schedule gaps and challenges.
- Communicate with maintenance about vehicle availability and readiness for dispatch.
- Work with operations to ensure routes are covered and service disruptions are minimized.
- Notify operators of vehicle changes or mechanical issues that may affect assignments.
- Maintain accurate logs of operator assignments, absences, and shift changes.
- Track schedule deviations and report them to supervisors.
- Generate daily dispatch reports, including operator attendance and on-time performance.
Benefits
- Paid holidays
- Paid sick days
- Paid personal days
- Paid vacation after completion of one year
- Healthcare coverage, including medical, vision, life insurance, and dental, subject to a waiting period
- Flexible Spending Account
- Healthcare Spending Account
- Dependent Care Spending Account
- Defined benefit pension with mandatory employee contribution
- Deferred Compensation (457), with company match up to 4% after one year
- Long-term disability
- Paid bi-weekly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
