Transportation / Customer Service Coordinator

Daniels Health • Baton Rouge, LA

6d • Onsite

About The Position

Daniels Health is seeking a transportation and customer-focused coordinator to work at its medical waste treatment facility in Baton Rouge, Louisiana. The role combines customer service with transportation coordination to help ensure clients receive timely, efficient, and high-quality service. The coordinator serves as a primary contact for healthcare facilities, responds to inquiries, investigates and resolves customer concerns, and maintains strong client relationships. The role also coordinates driver routes and activity, supports manifest creation and billing preparation, reviews route efficiency, and maintains records and systems.

Daniels Health provides reusable medical waste containers intended to reduce needlestick injuries and support sustainability. Used containers are professionally cleaned and sanitized for reuse, while medical waste is responsibly disposed of at treatment facilities as part of the company’s closed-loop system.

Requirements

• At least 2 years of experience in customer service and transportation support or dispatch.
• Familiarity with route optimization and cost-saving strategies.
• High school diploma or GED equivalent.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Understanding of transportation and logistics practices and procedures.

Nice To Haves

• Experience with Tegos and Salesforce.
• Knowledge of medical waste industry regulations and compliance.

Responsibilities

• Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
• Respond promptly to customer inquiries by phone and email, and proactively communicate schedules, stock changes, and service updates.
• Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed.
• Maintain strong client relationships by delivering exceptional service and anticipating customer needs.
• Route medical drivers daily and hazardous-route drivers weekly.
• Track and monitor driver activity.
• Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation.
• Analyze route efficiencies to support cost optimization and process improvements.
• Support the Transportation Supervisor with projects and operational tasks.
• Maintain and update filing, inventory, and database systems.

Benefits

• 401(k) matching: 50% employer match on contributions up to 6%, with up to a 3% employer contribution; matching begins on Day 1 and has a five-year vesting schedule.
• Medical, dental, and vision coverage effective Day 1.
• Paid short-term disability.
• Company-sponsored life insurance.
• Full-time, permanent role with Monday–Friday schedule.
• Employment stability as an essential, non-seasonal healthcare service provider.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED