Transportation Customer Service Representative

Uber Freight•Charlotte, NC

2d•Onsite

About The Position

The Customer Support Specialist plays a vital role within the Operations team. The position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with customers and carriers. It involves processing shipment entries in a Transportation Management System, monitoring shipment performance, communicating service updates and failures, coordinating shipment appointments, updating load statuses, and working with Logistics Teams to resolve shipment issues. The role also supports customer and carrier relationships by handling detention and accessorial information, setting up users and locations in the system, and learning customer business practices and workflows.

Requirements

High school diploma or GED equivalent.
0–1 years of customer service experience.
Experience managing inbound or outbound freight via WMS.
Strong Microsoft Excel skills, including precise data entry and reporting.
Ability to assist with physical floor checks and freight labeling as needed.

Responsibilities

Use the Transportation Management System to process shipment entries and lead timely performance and automation objectives.
Maintain consistent, professional, prompt, and courteous communications, including in difficult situations and when relaying service failures.
Meet or exceed customer on-time pickup and delivery expectations.
Supervise shipments and revise them when needed based on changing shipper, customer, and carrier needs.
Use external websites and other communication tools to set shipment appointments.
Update load statuses in the system, including loaded pickup, delivery, and empty statuses.
Set up new receiver, vendor, and supplier locations.
Work directly with Logistics Teams to assist with shipment issues and problem-solving.
Correspond with customers and carriers regarding detention and other accessorial information.
Set up new customer and vendor users on the Transportation Management System.
Develop a solid understanding of customer business practices and workflow.
Assist with physical floor checks and freight labeling as needed.