Transportation Customer Service Specialist

Intermountain Health • Salt Lake City, UT

4d • $19 - $24

About The Position

The Home Medical Equipment Coordinator manages intake, coordination, and timely fulfillment of Home Medical Equipment (HME) and supply orders. The role serves as a liaison among referral sources, providers, patients, and internal service lines, ensuring accurate documentation, verification of medical necessity, and clear communication throughout the order process. Responsibilities include managing orders from referral review through delivery, and providing patient education and, when applicable, one-on-one equipment setups or fittings. Field or delivery coordinators make timely deliveries of HME products and supplies to customers.

This PRN position has flexible hours and is non-benefits eligible. It is based in South Jordan, Utah, with 0 scheduled weekly hours. The hourly pay range is $18.76–$24.38, depending on experience.

Requirements

• Demonstrated experience in a customer service role, with professionalism, empathy, and responsiveness.
• Ability to work independently with self-motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
• Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
• Ability to adapt to changing priorities and collaborate in a team-oriented environment.
• For field or delivery positions: current driver's license, insurance, reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

• Experience working with home or durable medical equipment.
• Experience coordinating office operations and administrative tasks.
• Experience providing direct or supportive patient care.

Responsibilities

• Respond promptly and courteously to phone calls, emails, chats, and in-person inquiries; triage and route communications to the appropriate departments or staff.
• Gather referral information, enter data into the Electronic Medical Record (EMR), and verify insurance benefits or self-pay status during patient intake.
• Coordinate medical equipment and supply fulfillment, choosing delivery methods and coordinating with delivery staff or services to meet patient and company needs.
• Work with hospital liaisons and case managers to support patient discharges and transitions of care with timely, appropriate home equipment setup.
• Provide one-on-one patient support, equipment education, and fittings, and verify equipment selections against physician orders and patient-specific needs.
• Process Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pickup in clinical and retail settings.
• Collaborate across departments, maintain effective internal and external relationships, and contribute to daily workflow organization and prioritization.
• Address concerns promptly and apply working knowledge of Medicare, Medicaid, third-party billing requirements, privacy, and confidentiality regulations.
• For field or delivery roles, make timely deliveries of HME products and supplies to customers.

What This Job Offers

• Education Level: No Education Listed