Transportation Customer Service Representative

Uber Freight • Charlotte, NC

2d • Onsite

About The Position

The Customer Support Specialist is part of the Operations team and helps ensure timely delivery of customer shipments. The role involves maintaining daily communication and building strong relationships with customers and carriers. The representative processes shipment entries, monitors shipments and status updates, coordinates appointments, and works with logistics teams to resolve shipment issues. The position may also involve physical floor checks and freight labeling as needed.

Requirements

• High school diploma or GED equivalent.
• 0–1 years of customer service experience.
• Experience managing inbound and outbound freight via WMS.
• Strong Microsoft Excel skills, including precise data entry and reporting.
• Ability to assist with physical floor checks and freight labeling as needed.

Responsibilities

• Use the Transportation Management System to process shipment entries and lead timely performance and automation objectives.
• Communicate consistently, professionally, promptly, and courteously, including in difficult situations and when relaying service failures.
• Help meet customer expectations for on-time pickups and deliveries.
• Monitor shipments and revise them as needed to address changing shipper, customer, and carrier needs.
• Use external websites and other communication tools to set shipment appointments.
• Update shipment status in the system, including loaded pickup, delivery, and empty statuses.
• Set up new receiver, vendor, and supplier locations.
• Work with Logistics Teams to assist with shipment issues and problem-solving.
• Correspond with customers and carriers about detention and other accessorial information.
• Set up new customer and vendor users on the Transportation Management System.
• Develop an understanding of customer business practices and workflows.
• Assist with physical floor checks and freight labeling as needed.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
• Dental and vision benefits for eligible U.S. employees working more than 30 hours per week.
• 401(k) match for eligible U.S. employees working more than 30 hours per week.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Eligible U.S.-based employees may receive a performance or sales incentive bonus, Uber Freight equity awards, and other compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED