Transportation Coordinator

Beacon Mobility•Braintree, MA

11d

About The Position

Local Motion, LLC Transportation Coordinators communicate route information to drivers and ensure they have the resources necessary to succeed during their tours of duty. The role involves logging calls, retrieving information from relevant departments to answer questions, and supervising field units’ routes to prioritize and organize schedules. Coordinators supervise and advise 30–60 drivers and monitors, develop and implement efficient routes across several regions based on individual client needs, and assign drivers using sound judgment about employee skills and performance. The Coordinator maintains professional relationships with guardians, clients, program staff, customer staff, and company employees; supports driver compliance and development; observes drivers and routes; and provides emergency coverage for absent drivers. The role also includes maintaining organized records for accurate monthly billing, learning programs and clients to determine suitable assignments, and responding to coverage needs. The position is full-time, pays $25 per hour, and includes an evening/weekend rotation. Local Motion of Boston has served group transportation needs in the greater Boston area for 25 years, including corporate and executive transportation, employee shuttles, event transportation, and academic transportation. Beacon Mobility is an equal opportunity employer committed to diversity and inclusion and makes hiring decisions based on qualifications, merit, and business needs.

Requirements

Supervisor experience.
Self-motivation, initiative, and a strong work ethic.
Excellent customer service skills, attention to detail, and problem-solving ability.
Ability to learn programs, clients, and employees to determine appropriate assignments.
Enjoy working with children.
Good technology skills, including experience with Microsoft Office (Excel, Word, SharePoint, Outlook), Google Chrome, and Android tablets.
Maintain a safe driving record and a valid driver's license.
Ability to work comfortably in a small, busy office environment.
Flexibility and adaptability with changing assignments.

Nice To Haves

Understanding of routing and a good sense of the area.
Dispatching or customer service experience.

Responsibilities

Communicate route information to drivers and ensure they have the resources needed for their tours of duty.
Log calls and retrieve information from appropriate departments to answer questions.
Supervise field units’ routes and organize schedules by priority.
Supervise and advise 30–60 drivers and monitors.
Develop and implement efficient routes across several regions according to individual client needs.
Assign driver duties based on knowledge of employee skills and performance.
Receive, record, retrieve, and deliver messages accurately, clearly, and pleasantly.
Solve operational problems while maintaining cordial, professional relationships with guardians, clients, program staff, customer staff, and company employees.
Maintain and reinforce compliance with company policies through dispatch and direct observation.
Develop driver skills through discussion and example, encourage good performance, and recommend reassignment or appropriate discipline for non-compliance with company rules or standards.
Spend time driving routes to become familiar with routes, clients, drivers, programs, and facilities.
Observe and supervise drivers in action and provide emergency backup for absent drivers.
Build positive relationships with supervised employees and understand and address their challenges.
Maintain professional rapport with customers, including programs, guardians, special-needs clients of all ages, and organizational customer contacts.
Maintain detailed, organized records to perform monthly billing counts accurately.
Learn programs, clients, and employees sufficiently to determine appropriate assignments.
Maintain a safe driving record and driver's license, and respond to coverage needs as required.
Participate in an evening/weekend rotation.