Transportation Coordinator

Beacon Mobility•Gardner, MA

About The Position

NRT Bus, Inc. is seeking a Transportation Coordinator to supervise and advise 30–60 drivers and monitors. The coordinator develops and implements efficient routes across several regions while considering individual client needs, and assigns drivers based on their skills and performance. The role involves resolving operational issues, maintaining professional relationships with guardians, clients, program staff, customer staff, and company employees, and ensuring compliance with company policies through dispatch and direct observation. The coordinator observes and supervises drivers in the field, spends time driving routes to become familiar with clients, programs, drivers, and facilities, and provides emergency coverage for absent drivers. The role also includes supporting driver development, encouraging good performance, recommending reassignment or discipline when appropriate, and maintaining organized records for accurate monthly billing counts. The schedule is Monday through Friday, with eight scheduled hours within the 5:30 a.m. to 6:00 p.m. timeframe, and requires flexibility to meet coverage needs.

Requirements

Prior supervisory experience.
Self-motivated, demonstrates initiative, and has a strong work ethic.
Excellent customer service skills.
Detail-oriented and enjoys solving problems.
Able to learn programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoys working with children.
Good technology skills, including experience with Microsoft Office (Excel, Word, SharePoint, and Outlook), Google Chrome, and Android tablets.
Maintains a safe driving record and a valid driver’s license.
Able to respond to coverage needs as required.
Able to work comfortably in a small, busy office environment.
Able to sit, stand, stretch, reach, lift, and walk during an eight-hour shift.
Flexible and adaptable to changing assignments.

Responsibilities

Supervise and advise 30–60 drivers and monitors.
Develop and implement efficient routes across several regions based on individual client needs.
Assign drivers based on knowledge of employee skills and performance.
Receive, record, retrieve, and deliver messages accurately, clearly, and pleasantly.
Solve operational problems while maintaining professional relationships with guardians, clients, program staff, customer staff, and company employees.
Maintain and reinforce compliance with company policies through dispatch and direct observation.
Develop driver skills through discussion and example.
Promote good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with company rules or standards.
Spend time driving routes to learn the routes, clients, drivers, programs, and facilities.
Observe and supervise drivers in action and provide emergency backup for absent drivers.
Build and maintain positive relationships with supervised employees and address their challenges.
Maintain professional rapport with programs, guardians, special-needs clients of all ages, and customer contacts at contracted organizations.
Maintain detailed, organized records to accurately perform monthly billing counts.