Transportation Coordinator

Veterans Health Administration•Muskogee, OK

5d•Onsite

About The Position

The Transportation Coordinator supports the Veteran Transportation Services (VTS) program through consult and appointment management, scheduling, data collection and tracking, and program support. The role requires knowledge of the organization, forecasting, scheduling design, procedure development, quality improvement implementation, process modification, evaluation, and ongoing operational flow. The coordinator plans, organizes, administers, and directs how program work is accomplished, considering systems management, operations, workload forecasting, data review and reporting, vehicle maintenance and repair, electronic records management, driver scheduling, and space utilization. The position coordinates day-to-day program operations and advises operating managers and supervisors on how support services contribute to their missions and programs. The position is full-time and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It is not virtual. Work is predominantly performed in the VTS program office, with intermittent trips to locations throughout the Medical Center's catchment area, including areas in or near patient care settings. The work can involve stressful situations, high volume, frequent interruptions, accuracy demands, and changing program requirements; there may be risk of exposure to disease during trips near patient care areas. Applicants must be U.S. citizens and meet applicable federal qualification and time-in-grade requirements. For GS-6, the announcement requires one year of specialized experience equivalent to GS-5, including transportation support, scheduling or coordinating connections, documenting travel, tracking and analyzing data, generating reports, entering data into automated databases, and planning and directing support services. No educational substitution is available at this grade level.

Requirements

U.S. citizenship.
For GS-6, at least one year of specialized experience equivalent to GS-5 in the Federal Service, directly related to the position.
Specialized experience must include relevant transportation support such as coordinating connections or scheduling and documenting travel information; daily data collection, compilation, and tracking; basic data analysis and report generation; entering data into automated tracking databases; and planning and directing a program that provides support services.
Current federal employees and certain former federal employees must meet the GS-6 time-in-grade requirement of 52 weeks at GS-5, when applicable.
Complete the application, questionnaire, and required online assessment.
Male applicants born after December 31, 1959, must be registered with Selective Service.
Selected applicants must complete a background/security investigation and online onboarding, and provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
Demonstrate a professional attitude and collective reasoning in stressful situations and maintain accuracy amid high work volume, interruptions, and changing demands.
No educational substitution is available at this grade level.

Responsibilities

Perform consult management, appointment scheduling, and admissions scheduling.
Collect, compile, and track data and statistical information supporting the Veteran Transportation Service program.
Conduct basic data analysis and generate reports.
Review documents, reports, and applications for omissions and inconsistencies, and ensure data entry is complete and accurate.
Enter pertinent information into an automated tracking system.
Coordinate service practices that reduce patient waits and delays across specialty areas.
Process internal consultations using VISTA, CPRS, or the SharePoint Consult/Request Tracking System.
Plan, organize, administer, and direct how work is accomplished for the VTS program.
Consider systems management, operations, workload forecasting, data review and reporting, and vehicle maintenance and repair in program planning.
Coordinate day-to-day VTS program flow, processes, and functions.
Plan and provide support for electronic records management, driver scheduling setup and management, and space utilization services.
Advise operating managers and supervisors on how support services help accomplish their missions and programs.
Perform other related duties as assigned.