Transportation Coordinator

Beacon Mobility•Fitchburg, MA

6d•Onsite

About The Position

NRT Bus, Inc. is seeking a dedicated Transportation Coordinator to supervise and advise a team of 30-60 drivers and monitors. This role is responsible for developing and implementing efficient routes across several regions, considering individual client needs. The coordinator will assign drivers based on their skills and performance, ensuring operational efficiency and excellent customer service. The position requires strong problem-solving abilities, the maintenance of professional relationships with clients, guardians, and staff, and a commitment to upholding company policies. A key aspect of this role involves spending time on the road to understand routes, clients, and drivers, providing emergency backup when needed, and fostering a positive team environment. Building and maintaining professional rapport with all customers, including programs, guardians, special needs clients, and organizational contacts, is crucial. The role also involves maintaining detailed records for monthly billing. NRT Bus provides home-to-school bus transportation for students throughout Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire. The company prides itself on a positive attitude reflected in its management and employee conduct.

Requirements

Must have prior supervising experience.
Must be self-motivated, show initiative, and have a strong work ethic.
Excellent customer service skills, be detail-oriented, and like solving problems.
Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoy working with children.
Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
Must be able to work comfortably in a small and busy office environment.
Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
Must be flexible and adaptable with ever-changing assignments.
Flexible schedule including early morning shifts.

Responsibilities

Supervise and advise 30-60 drivers and monitors.
Develop and implement efficient routes across several regions with regard to individual client needs.
Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
Receive, record, retrieve and deliver messages accurately, clearly and pleasantly.
Routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
Maintain and reinforce compliance with Company policies through dispatch and direct observation.
Develop driver skills through discussion and example.
Promote good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities.
Observe and supervise drivers in action, provide emergency back-up for absent drivers.
Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
Maintain detailed and organized records to accurately perform monthly billing count.