Transportation Coordinator

Three Pillars•Dousman, WI

About The Position

The Transportation Coordinator arranges and provides transportation for residents using facility vehicles, including trips to appointments, shopping, and events, as well as transportation related to discharges, admissions, and returns to Three Pillars. The role coordinates vehicle schedules and transportation times with residents, Health Care Coordinators, Social Workers, medical providers, unit secretaries, and the Getz Clinic. It also includes assisting residents in and out of vehicles, communicating trip reminders and pickup times, and picking up and delivering prescriptions, supplies, and equipment. The coordinator may provide backup for scheduled outings and support activity programming, and researches alternative transportation providers when facility transportation is unavailable. The position maintains campus vehicles through routine safety and maintenance checks, cleaning, and reporting vehicle needs or logbook issues. It also handles transportation records and administrative tasks, including fee-for-service billing submissions, vehicle trip logs, and entering log data into a transportation database or spreadsheet. Additional duties include orienting and training volunteer drivers as backup, providing first aid and the Heimlich maneuver when needed during transportation, participating in ongoing training and quality improvement, and responding appropriately to resident and customer needs.

Requirements

High school diploma or G.E.D.
Valid Wisconsin driver's license.
CPR certified.
Good driving record.
Read, write, and speak English fluently.
Good problem-solving and organizational skills.
Able to handle hostile or emotionally upset residents.
Microsoft Office computer knowledge.
Able to sit, stand, push, and pull frequently.
Able to lift objects weighing 40 pounds frequently.
Able to bend down to hook and unhook wheelchairs.
Able to push or pull in a wheelchair a resident weighing up to 250 pounds.

Nice To Haves

Experience working with the elderly population.

Responsibilities

Coordinate and schedule resident trips with Health Care Coordinators, Social Workers, residents, and medical providers.
Drive residents in facility vehicles to medical appointments, shopping, events, and other destinations safely and courteously.
Provide transportation for resident discharges, admissions, and returns to Three Pillars.
Assist residents in and out of vehicles as needed.
Pick up and deliver medications, prescriptions, supplies, equipment, and stock items as requested.
Communicate appointment reminders and pickup times to residents, unit secretaries, and other necessary staff.
Coordinate facility vehicle use and transportation times with unit secretaries and the Getz Clinic.
Provide backup for scheduled outings and assist with activity program implementation as able.
Identify alternative transportation providers when facility transportation is unavailable and share information with the Lifestyles Manager and unit secretaries.
Perform routine campus vehicle maintenance and safety checks, including refueling, checking tire pressure, safety mechanisms, oil and other fluids, and first aid kits; clean vehicles as needed.
Report vehicle needs and issues recorded in vehicle logbooks to the Administrative Assistant Environmental Services, and follow up on communicated issues.
Submit proper billing for fee-for-service transportation.
Complete vehicle log sheets with mileage, time, location, passengers, and other required information; enter log data into a transportation database or spreadsheet.
Orient and train volunteer drivers as backup to the Lifestyles Manager.
Provide first aid and the Heimlich maneuver to residents as needed while providing transportation.
Meet performance expectations, seek quality-improvement opportunities, maintain current job knowledge through training and development, recognize and respond appropriately to customer needs, and perform other duties as assigned.