Transportation Coordinator
About The Position
The Transportation Coordinator performs clerical and coordination work in support of school transportation operations. The role receives and responds to complaint and inquiry calls, records and tracks accident, incident, and complaint reports, and helps resolve disputes among transportation agencies, school administrators, contractors, parents, and patrons. The coordinator develops and maintains positive working relationships with Rhode Island outplacement schools, RIDE administrators, school bus contractors, parents, and patrons. The position supports accurate student information and routing, assists with route and bus stop issues, maintains student information in automated systems, monitors contractor on-time performance, and assists with quality assurance audits and document monitoring for contract compliance. Other duties may be assigned by the Operations Manager. This is a full-time, Monday-Friday position located in Coventry, Rhode Island, paying $19-$20 per hour based on experience.
Requirements
- Two years of experience in transportation or a related field.
- High school diploma or satisfactory completion of a General Education Development (GED) program.
- Strong knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
- Proficiency in developing Excel spreadsheets.
- Well-developed verbal and written communication skills to interact professionally and project a positive image consistent with the District and TransPar.
- Good time-management skills and the ability to multitask, prioritize work, and give exceptional attention to detail.
- Ability to remain calm when dealing with students, parents, and school personnel.
- Ability to quickly analyze situations and provide timely solutions.
- Ability to work efficiently and patiently under pressure and stressful conditions.
- Ability to follow company policies and procedures.
- Must be eligible to work in the United States without restrictions.
Nice To Haves
- Returning military applicants are strongly encouraged to apply.
Responsibilities
- Perform clerical functions assigned by the General Manager and Customer Service Manager.
- Receive and resolve complaint and inquiry calls, or direct callers to appropriate school administrators, bus contractors, or Department of Transportation staff.
- Receive, record, and track accident, incident, and complaint reports, and distribute copies to appropriate staff.
- Resolve disputes, disagreements, and misunderstandings between the Department of Transportation, school administrators, school bus and student taxi contractors, and parents.
- Develop and maintain positive relationships with Rhode Island outplacement schools, RIDE administrators, school bus contractors, parents, and patrons.
- Support school bus contractors and school administrators in maintaining current and accurate student information and routes.
- Assist contractors, school administrators, Team Leads, the Operations Manager, and the Transportation Director with route- and bus-stop-related issues.
- Support internal and external administrators with maintaining student information in automated systems.
- Monitor school bus contractors' on-time performance.
- Assist with quality assurance audits and monitor contractors' submission of required documents to ensure contract compliance.
- Perform other duties as assigned by the Operations Manager.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
