Transportation Coordinator

GEODIS Career•Phoenix, AZ

About The Position

The Transportation Coordinator handles customer service activities, including responding to inquiries, processing orders, and addressing customer complaints and questions promptly, courteously, and effectively. The role maintains customer relationships by responding to and filtering inquiries about receipts, invoices, shipments, and inventory counts, referring service or billing issues to designated departments, entering customer orders and receipts in the TMS Mercury Gate, and tracking and tracing orders using the TMS and online tracking websites. Other duties may be assigned.

Requirements

High school diploma or GED equivalency.
Minimum six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to occasionally lift and/or move up to 25 pounds.

Nice To Haves

Knowledge in a customer service position is preferred.

Responsibilities

Respond to and filter customer inquiries and complaints concerning receipts, invoices, shipments, inventory counts, and related matters by phone or email.
Refer service or billing issues to designated departments for investigation.
Process and input customer orders and receipts in the TMS Mercury Gate.
Track and trace orders using the TMS and online tracking websites.
Perform other duties as required and assigned.

Benefits

Free telemedical access to doctors and therapists through First Stop Health starting on the first day of employment.
Access to wages early through the Rain financial wellness app.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.