Transportation Coordinator

PepsiCo • Massillon, OH

3d

About The Position

The Transportation Coordinator supports daily transportation operations by monitoring orders, responding to driver calls, and helping ensure shipments are delivered safely and on schedule. The role is a key contact for drivers and internal teams, providing timely communication, issue resolution, and operational support to maintain efficient transportation activities. The schedule is third shift, 12:00 AM to 8:00 AM, Monday through Friday.

Requirements

• High school degree or GED.
• 1–3 years of customer service or dispatching experience.
• 1–3 years of experience with Microsoft Office, including Excel, Word, and PowerPoint.
• Basic math skills, troubleshooting, and problem-solving abilities.

Nice To Haves

• Ability to work within constraints and deadlines while providing good customer service.
• Independent decision-making ability and ability to work without supervision.
• Excellent organizational and communication skills.
• Flexibility to work with other departments and schedules and provide backfill as needed.
• Ability to balance competing priorities.
• Highly motivated, with a proven record of working successfully in a team environment.
• Detail-oriented, self-directed, and self-motivated.
• Engagement within the Administrative Team and other teams.

Responsibilities

• Provide drivers with administrative requirements for trips, including directions and toll information.
• Serve as the driver contact for problems encountered on the road.
• Provide sales contacts with off-hours load status.
• Communicate with drivers, mechanics, hostlers, helping coordinators, and other internal and external customers and consumers.
• Manage tractor assignments.
• Contact drivers to perform work as needed.
• Accurately record yard activity using the yard sheet inventory system.
• Track and manage bobtails.
• Retrieve trailers from customers.
• Track trailer movements in the yard and trailer drops.
• Schedule deliveries and backhaul pickups as required.
• Perform the first step in the accident reporting process.
• Complete other assignments as needed.

Benefits

• Paid time off, subject to eligibility, including paid parental leave, vacation, sick leave, and bereavement leave.
• Medical, dental, and vision benefits, subject to elections and eligibility.
• Disability benefits.
• Health and dependent care reimbursement accounts.
• Employee Assistance Program (EAP).
• Accident, group legal, and life insurance, subject to elections and eligibility.
• Defined Contribution Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED