Transportation Coordinator

The University of Texas at Austin • Austin, UT

2d • Onsite

About The Position

Parking and Transportation Services (PTS) provides campus access, mobility, and services through customer-focused, environmentally friendly, and economically sound policies. The Transportation Coordinator works with the Transportation Supervisor to assist with transportation programs, including PTS Pickup and the Orange Bike Project. The role performs administrative, reporting, research, data-entry, customer-service, and hands-on transportation operations work, including bicycle and scooter program tasks. This is a manually intensive position that involves working in all weather conditions and using power tools. The position is based at the UT Main Campus and is scheduled Monday through Friday, 11:00 AM to 8:00 PM, with occasional weekend, holiday, compensatory, and overtime hours as needed. The employee must work at least two home football games each year and every other Thanksgiving week and/or playoff home football game. The position requires authorization to work in the United States full-time without employer sponsorship and a criminal background check.

Requirements

• High school graduation from an accredited school or an equivalent qualification.
• At least two years of experience in customer service or administrative-related roles and two years of completed transportation-related programs; relevant education and experience may be substituted as appropriate.
• Strong verbal and written communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment with tight deadlines.
• Ability to manage work independently and collaborate with other staff members.
• Interest in supporting transportation and sustainability initiatives.
• Valid Texas driver's license and ability to drive vehicles, including carts and vans; the job requires a class C operator's license.
• Ability to pass a criminal history background check.
• Professional demeanor and excellent customer service skills.
• Comfort using power tools, including saws, welders, and grinders.
• Ability to lift 50 pounds.
• Ability to work in all weather conditions.
• Ability to work occasional weekends, holidays, compensatory time, and overtime as needed, including at least two home football games annually and every other Thanksgiving week and/or playoff home football game.
• Applicants selected must provide a current three-year driving record from their current state of residence. Non-Texas residents must obtain a Texas driver's license within 30 days of becoming a Texas resident.

Nice To Haves

• Bachelor’s degree or five years of combined experience in customer service and the transportation services industry.
• Strong understanding of bicycle mechanics and enthusiasm for transportation.
• Proficiency operating power tools.
• Ability to enforce rules and regulations while maintaining a positive, constructive attitude.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Strong teamwork and collaboration skills.

Responsibilities

• Assist the Transportation Supervisor with transportation programs.
• Help supervise Transportation student workers, including those working with PTS Pickup and the Orange Bike Project.
• Prepare, maintain, and update transportation-related reports and logs.
• Read and respond to departmental correspondence.
• Collect and compile information using available database programs.
• Conduct research and perform data entry and information retrieval.
• Prioritize tasks and complete them accordingly.
• Perform routine administrative and operational tasks, including cutting and impounding bike locks, selling bike locker permits, managing bike storage access and bike permit sales, selling Kickstands, placing and removing bike racks, repairing bicycle pumps, adding and removing scooter parking, overseeing scooter impounds, managing scooter inventory, and enforcing policies and regulations.
• Use power tools, including saws, welders, and grinders.
• Perform other related functions as assigned.

Benefits

• Competitive health benefits, with employee premiums covered at 100% and family premiums at 50%.
• Voluntary vision, dental, life, and disability insurance options.
• Paid vacation, sick time, and holidays.
• Teachers Retirement System of Texas defined-benefit retirement plan with 8.25% employer matching funds.
• Additional voluntary retirement programs: Tax Sheltered Annuity 403(b) and Deferred Compensation 457(b).
• Flexible spending account options for medical and childcare expenses.
• Free LinkedIn Learning training access and professional conference opportunities.
• Employee discount program, including athletic tickets.
• Free access to UT Austin libraries and museums with staff ID card.
• Free rides on UT Shuttle and Austin CapMetro buses with staff ID card.
• Paid overtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED