Transportation Coordinator

WARD COVE DOCK GROUP LLC•Ketchikan, AK

39d•Onsite

About The Position

Transportation Coordinators organize and operate Ward Cove’s shuttle experience. This is a position that works closely with guests, shuttle drivers, and the City of Ketchikan. Responsibilities include but are not limited to managing the shuttle service, assisting guests with boarding and disembarkation, maintaining safety and regulations, and traffic flagging.

Requirements

At least one year experience in customer service-related field
Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public
Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind
Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, employing a logical and organized thought process
Ability to function well in a high-paced, and at times, stressful environment
Required to work for extended periods outside in all weather conditions
ATSSA approved Flagger Certification, or ability to obtain

Nice To Haves

Driver’s License Preferred

Responsibilities

Meet and greet guests with a professional attitude and appearance and provide exceptional customer service
Communicate effectively amongst your team and all departments
Knowledge and promotion of all Ward Cove venues and retail
Answer and address any guest concerns or questions
Work as greeters to welcome guests and conduct guest orientations
Work closely with drivers and local operators to ensure effective shuttle operations by monitoring guest boarding and disembarkation
Safely monitor locations with high-vehicle traffic. Assist with backing buses and watching for blind spots
Effectively manage the rotation of shuttle buses with consideration of the available buses, guest count, weather conditions, other dynamic variables
Monitor parking lots and permits
Traffic flagging to ensure safe and efficient movement for vehicles and pedestrians
Cleans and organizes all equipment and workspaces
Ability to react and respond to safety incidents with preparedness
Work a flexible schedule
Performs other duties as assigned