Transportation Coordinator

Acadia•Center Point, TX

6d•Onsite

About The Position

Responsible for safely transporting patients to and from appointments, activity trips, airport shuttle service and other special events. This role oversees all aspects of the transportation department, including logistics, staff allocation, and vehicle maintenance. The coordinator ensures vehicles are in proper repair, maintains schedules to meet patient transportation needs, and adheres to an on-call schedule as required. Accurate documentation and adherence to safe transportation practices are essential. The role may also involve hiring, training, and supervising transportation staff, and requires a positive, empathetic, and professional attitude towards customers, with a focus on patient safety and complaint resolution.

Requirements

High school diploma or equivalent required.
One or more years’ experience in a similar position required.
Valid State Driver’s License required.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

One or more years’ experience in building maintenance preferred.

Responsibilities

Oversee all aspects of the transportation department including logistics.
Allocate transport shift activity, ensuring appropriate staff are available to meet planned activity levels.
Ensure facility vehicles are in proper repair at all times, communicating safety and other concerns timely and clearly to the appropriate staff.
Coordinate daily and any on-call schedules to meet patient transportation needs.
Respond and adhere to “on call” schedule as required.
Maintain vehicle maintenance schedules and ensure maintenance is completed as required.
Maintain vehicle log(s) and report maintenance issues to appropriate facility staff.
Complete all transportation documentation accurately and timely.
Schedule drivers for appropriate runs.
Drive facility vehicle to pick up supplies and equipment as needed.
Maintain safe transportation practices in accordance with regulatory standards.
Hire, orient, train, schedule and supervise transportation staff if applicable.
Demonstrate a positive, empathetic and professional attitude towards customers always.
When patient needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.