Transportation Claims Coordinator

KOCH•Robbinsdale, MN

41d•$26 - $31•Onsite

About The Position

The Transportation Claims Coordinator supports the Risk Department by coordinating claim intake, maintaining accurate documentation, and providing administrative support. The role gathers and organizes information for motor vehicle accidents, workers’ compensation, cargo, equipment damage, and other claims, ensuring records are complete and routed to the appropriate team members. The coordinator works with claims examiners, paralegals, drivers, claimants, and cross-functional teams in a fast-paced environment, handling confidential information and managing competing priorities. The position is based on-site at the company’s Golden Valley, Minnesota location. It is a full-time, day-shift role. The stated hiring range is $26.30–$31.25 per hour; the posting also gives a salary grade range of $54,700–$75,400 per year, with starting pay based on relevant experience, skills, and qualifications.

Requirements

Associate degree or an equivalent combination of education and relevant claims, insurance, transportation, or administrative experience.
At least one year of Administrative Assistant experience in an in-house claims department, third-party administrator, and/or insurance company.
Strong Microsoft Excel skills, including formulas and data filtering.
Experience with data entry, organization and analysis, Microsoft Office, business software, file management, calendars, scheduling, and travel arrangements.
Strong verbal and written communication skills, with proficiency in math, spelling, grammar, and punctuation.
Strong administrative, organizational, data-entry, and attention-to-detail skills.
Knowledge of claims administration, insurance, or risk management.
Ability to gather information, solve problems, exercise sound judgment, and manage competing priorities.
Ability to maintain accurate records and handle confidential information.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

One to three years of Administrative Assistant experience in a commercial transportation company’s claims department, third-party administrator, and/or insurance company.
Bachelor’s degree.
Experience supporting claims, safety, risk, insurance, trucking, transportation, fleet operations, or workers’ compensation.
Familiarity with Risk Management Information Systems.
Electronic communication speed of 50+ words per minute.
Experience prioritizing multiple tasks and meeting deadlines.

Responsibilities

Handle incoming calls and claims inquiries related to motor vehicle accidents, workers’ compensation, cargo, and equipment damage; gather information, prepare reports, and route matters to claims examiners.
Monitor the claims inbox and ensure information is reviewed, documented, responded to, and routed appropriately.
Enter, track, maintain, and upload claim and incident information in Origami and Risk Management Information Systems.
Assist claims examiners and paralegals with claim files, documentation, investigations, and settlements.
Gather and review accident documentation, including Samsara video, DVIRs, photos, police reports, and internal accident reports.
Follow up with drivers and claimants regarding accidents, damaged equipment, and claim filings.
Maintain equipment chain-of-custody documentation and update Auto Liability, Equipment Damage, and DOT reporting information.
Prepare state forms and assist with workers’ compensation return-to-work follow-up.
Support Risk leadership with administrative and compliance tasks.
Maintain electronic and hard-copy files, process incoming mail, and perform other assigned duties and projects.