Transportation Assistant (Beneficiary Travel)

Veterans Health Administration • Albuquerque, NM

4d

About The Position

The Transportation Assistant (Beneficiary Travel) manages the Beneficiary Travel Program and serves as a primary contact for Veterans and staff regarding transportation needs. The position interprets and verifies travel eligibility and claims, arranges transportation and accommodations for eligible Veterans traveling to appointments and, when appropriate, to their residences, and applies applicable laws, regulations, policies, and procedures to ensure reimbursements are legitimate and identify possible fraudulent activity.

The role requires knowledge of the organization and its mission, as well as some knowledge of clinical services, related software, and office automation programs. The incumbent maintains accounting records, processes claims and payments, reconciles vouchers against authorizations, receives transportation-service invoices, and submits payment documentation. The position may be assigned to different work areas and assists teammates during peak workloads or staffing shortages.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. The position has promotion potential to the full performance level when regulatory, qualification, and performance requirements are met.

Requirements

• One year of specialized experience equivalent to at least GS-04, such as applying transportation regulations and practices to administrative support, coordinating travel arrangements, maintaining records, using databases, reconciling records, generating reports, resolving issues, taking corrective action, and communicating effectively with a wide variety of individuals; OR four years of education above the high school level; OR an equivalent combination of qualifying post-high-school education and specialized experience.
• Submit transcripts with the application if qualifying based wholly or partly on education.
• Be a U.S. citizen.
• Complete all application steps, including the online assessment.
• Register for Selective Service if a male born after December 31, 1959.
• Complete a background/security investigation and online onboarding process.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Independently manage the Beneficiary Travel Program.
• Determine eligibility for the Beneficiary Travel Program and process requests.
• Determine which fund control point to use.
• Maintain manual and electronic accounting records.
• Determine the method of payment for authorized and unauthorized ambulance claims submitted for consideration.
• Reconcile vouchers against authorizations for accuracy before preparing payment certifications.
• Receive transportation-service invoices and submit documents for payment.
• Arrange travel and accommodations for eligible Veterans traveling to appointments and, when appropriate, their residences.
• Apply applicable laws and regulations to assess reimbursement legitimacy and identify possible fraudulent beneficiary activity.
• Assist team members during peak workload periods and staffing shortages.
• Work in different areas as assigned to maximize customer service.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package available to the employee and family.
• Potential credit for qualifying prior non-federal job-related experience or active-duty uniformed military service when determining annual leave accrual rate, subject to prior request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED