Transportation Assistant

Veterans Health Administration•Indianapolis, IN

2d•Onsite

About The Position

The Transportation Assistant serves as a Transportation Coordinator and primary contact for Veterans’ transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager on transportation workload forecasting, scheduling design, procedure development, quality improvement, process modification and evaluation, and ongoing VTS operational flow. The role supports scheduling, data collection and tracking; performance measures; and coordination, program planning, and advisory services. Work includes managing consultation and appointment scheduling, compiling and analyzing program data, maintaining automated tracking systems, coordinating daily VTS operations, and advising supervisors and operating managers on support services. Duties are predominantly performed in the VTS program office, with intermittent trips to locations throughout the Medical Center’s catchment area, including near patient-care areas where there may be risk of exposure to disease. The position’s schedule is Tuesday through Friday, 9:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:30 p.m. Telework is not authorized, and this is not a virtual position. The position requires one year of qualifying specialized experience equivalent to GS-05 and a typing speed of 40 words per minute. There is no educational substitution at this grade level.

Requirements

U.S. citizenship.
One year of specialized experience equivalent to at least GS-05 in the Federal Service, directly related to the position. Qualifying experience includes transportation coordination or scheduling, documenting travel information, daily data collection and tracking, basic data analysis and report generation, entering data into automated tracking databases, and planning or directing a support-services program.
Ability to type 40 words per minute; agencies may verify self-certified proficiency by administering a performance test.
Current Federal employees and certain former Federal employees applying for reinstatement or under VEOA must meet the GS-06 time-in-grade requirement of 52 weeks at GS-05.
Complete the required application steps and online assessment.
Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
Selected applicants must complete background/security investigation and online onboarding requirements and provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
Experience must be documented on the resume with job title, duties, start and end dates by month and year, and hours worked per week.

Nice To Haves

Cerner experience; applicants are asked to indicate it on their resume.

Responsibilities

Perform consult management, appointment scheduling, and admissions scheduling.
Collect, compile, track, and perform basic analysis of VTS data and statistical information; generate reports.
Evaluate data collection documents and review reports or applications for omissions and inconsistencies; ensure data entry is complete and accurate.
Enter relevant information into automated tracking systems and maintain program-specific data on milestones, progress, trends, performance measures, and compliance strategies.
Receive DSS extracts and verify that reported workload is accurate.
Coordinate with transportation providers and services, including EMS, VTN, DAV, VFW, and other providers.
Coordinate service practices and consult-processing flow to reduce patient waits and delays and ensure timely consultation services.
Use VISTA, CPRS, or SharePoint Consult/Request Tracking System to process internal consultations.
Administer quality monitors for internal consultation processes and support staff education on proper electronic-record and consultation-process use.
Plan, organize, administer, and direct how VTS program work is accomplished.
Review VTS workload types, validate program workload daily, and ensure reporting is accurate.
Respond to action-required notifications and ensure primary providers are correct.
Coordinate day-to-day VTS program flow, processes, and functions; provide technical and management guidance to optimize service resources.
Plan and provide support services including electronic records management, driver scheduling setup and management, and space utilization.
Advise the Supervisor, operating managers, and supervisors on support-service requirements, implications, and how services support their missions and programs.
Perform other related duties as assigned.