Transportation Assistant

Veterans Health Administration•Minneapolis, MN

1d•Onsite

About The Position

The Transportation Assistant serves as a Transportation Coordinator and the primary contact for Veterans’ transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager on transportation workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and ongoing operational flow of the VTS program. The role involves scheduling, data collection and tracking support; consult management; and program support. It requires knowledge of clinical services, related software, and programs used in clinical computing and office automation. The position coordinates VTS program operations and support services, including systems management, workload forecasting, reporting and review of program data, vehicle maintenance and repair, electronic records management, driver scheduling, and space utilization. Duties are predominantly performed in the VTS program office, with intermittent trips to locations throughout the Medical Center’s catchment area, including near patient-care areas. The work may involve stressful situations, high workload volume, frequent interruptions, accuracy demands, and changing program needs. The role is not telework or virtual. The work schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 9:30 a.m.–6:00 p.m.

Requirements

At least one year of specialized experience equivalent to the GS-05 level in the Federal service, directly related to the position.
Specialized experience must include transportation support such as coordinating connections or scheduling and documenting travel information; daily data collection, compilation, and tracking; basic data analysis and report generation; entering data into automated tracking databases; and planning and directing a program that provides support services.
Current Federal employees who held a GS grade within the past 52 weeks must meet the GS-06 time-in-grade requirement of 52 weeks at GS-05 and submit supporting SF-50 documentation.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must complete the application, questionnaire, and required online assessment.
Must undergo a background/security investigation and complete online onboarding.
Must participate in the seasonal influenza vaccination program as a VA health care personnel employee.
Must serve a one-year probationary period or two-year trial period, as applicable.
Must complete the required pre-employment process; the posting describes participation in a pre-employment examination or evaluation.
No educational substitution is available at this grade level.

Responsibilities

Serve as the primary contact for Veterans’ transportation needs.
Coordinate transportation workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and VTS operational flow with the VTS Supervisory Mobility Manager.
Perform consult management, appointment scheduling, and admissions scheduling.
Collect, compile, and track daily data and statistical information supporting VTS; conduct basic data analysis and generate reports.
Review documents, reports, and applications for omissions and inconsistencies, and ensure data entry is complete and accurate.
Enter pertinent information into automated tracking systems.
Coordinate service practices intended to decrease patient waits and delays in specialty areas.
Process internal consultations using VISTA, CPRS, or the SharePoint Consult/Request Tracking System.
Plan, organize, administer, and direct how VTS program work is accomplished.
Plan and coordinate support services, including systems management, operations, workload forecasting, program/project study data review and reporting, and vehicle maintenance and repair.
Coordinate day-to-day VTS program flow, processes, and functions.
Plan and provide support for electronic records management, driver scheduling setup and management, and space utilization services.
Advise operating managers and supervisors on how provided services support their missions and programs.
Perform other related duties as assigned.