Transportation Assistant

Veterans Health Administration • Syracuse, NY

1d • Onsite

About The Position

The Transportation Assistant is located at the Syracuse VA Medical Center in Syracuse, New York, and serves as a primary contact for Veterans’ transportation needs. The role supports the Veteran Transportation Service (VTS) by coordinating transportation operations and working with the VTS Supervisory Mobility Manager on workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and ongoing operational flow. This is an onsite position; the employee must live within or be willing to relocate within commuting distance of the duty location.

The position involves consult management, appointment and admissions scheduling, data collection and tracking, basic data analysis, report generation, and accurate maintenance of information in automated systems. It also coordinates service practices intended to reduce patient waits and delays, and uses VISTA, CPRS, or the SharePoint Consult/Request Tracking System to process internal consultations.

The Transportation Assistant plans, organizes, administers, and directs how VTS work is accomplished. Planning includes support services such as systems management, operations, workload forecasting, program review and statistical reporting, vehicle maintenance and repair, electronic records management, driver scheduling, and space utilization. The employee advises operating managers and supervisors on how these services support their missions and performs other related duties as assigned.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Duties are predominantly performed in the VTS program office, with intermittent trips throughout the Medical Center’s catchment area, including near patient-care areas. The role may involve stressful situations, high work volume, frequent interruptions, changing demands, and possible exposure to disease. Recruitment and relocation incentives are not authorized, and a Critical Skills Incentive is not approved. A one-year probationary period is required.

Requirements

• One full year of specialized experience equivalent to at least the GS-05 grade level in the Federal Service, directly related to the position.
• Qualifying experience includes coordinating transportation connections or scheduling and documenting travel information.
• Experience collecting, compiling, and tracking data on a daily basis; analyzing data and generating reports; entering data into automated tracking databases; and planning and directing a support-services program.
• U.S. citizenship is required.
• Complete the required application, questionnaire, and online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete a background/security investigation and the required online onboarding process.
• Must participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
• Must serve a one-year probationary period.
• Must live within or be willing to relocate within commuting distance of the Syracuse duty location.
• No educational substitution is available at this grade level.

Responsibilities

• Serve as the primary contact for Veterans’ transportation needs.
• Coordinate with the VTS Supervisory Mobility Manager on workload forecasting, scheduling design, procedure development, quality improvement, process changes, evaluation, and ongoing program operations.
• Manage consults, appointments, and admissions scheduling.
• Collect, compile, and track VTS data and statistical information; perform basic analyses and generate reports.
• Review documents, reports, and applications for omissions and inconsistencies, and ensure data entry is complete and accurate.
• Enter pertinent information into automated tracking systems.
• Coordinate service practices that reduce patient waits and delays in specialty areas.
• Use VISTA, CPRS, or the SharePoint Consult/Request Tracking System to process internal consultations.
• Plan, organize, administer, and direct how VTS work is accomplished.
• Plan and provide support services involving systems management, operations, workload forecasting, program review and reporting, vehicle maintenance and repair, electronic records management, driver scheduling, and space utilization.
• Coordinate day-to-day VTS program flow, processes, and functions.
• Advise operating managers and supervisors on how support services help accomplish their missions and programs.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; eligibility and specific benefits depend on position type and should be confirmed with the hiring agency.
• Potential credit toward annual leave accrual for qualifying prior federal or military service, subject to request and approval before appointment and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed