Transportation Assistant - Transportation Coordinator

Veterans Health Administration • Sioux Falls, SD

2d • Onsite

About The Position

The Transportation Assistant - Transportation Coordinator serves as the primary contact for Veterans’ transportation needs and supports the Veteran Transportation Service (VTS) program. Working with the VTS Supervisory Mobility Manager, the incumbent supports transportation workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and ongoing operational flow.

The role covers scheduling, data collection and tracking, consult management, and program support. The incumbent handles consults and appointment and admissions scheduling; collects, compiles, tracks, and analyzes VTS data; generates reports; reviews documents and applications for completeness and accuracy; and enters information into automated tracking systems. The position also coordinates practices intended to reduce patient waits and delays, processes internal consultations using VISTA, CPRS, or the SharePoint Consult/Request Tracking System, and plans and coordinates VTS operations and support services, including electronic records management, driver scheduling, space utilization, vehicle maintenance and repair, and program reporting.

Requirements

• U.S. citizenship.
• For current Federal employees who held a GS grade within the past 52 weeks: meet the GS-06 time-in-grade requirement of 52 weeks at GS-05 and submit supporting SF-50 documentation.
• At least one full year of specialized experience equivalent to GS-05 in the Federal Service, directly related to the work of the position.
• Specialized experience includes transportation support such as coordinating connections or scheduling and documenting travel information; daily data collection, compilation, and tracking; basic data analysis and report generation; entering data into automated tracking databases; and planning and directing a support-services program.
• Complete the required application, questionnaire, and online assessment.
• Register with Selective Service if male and born after December 31, 1959.
• Subject to background and security investigation and completion of online onboarding.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Maintain a professional attitude and use collective reasoning in stressful situations; work involves high volume, accuracy demands, frequent interruptions, and changing program demands.

Responsibilities

• Serve as the primary contact for Veterans’ transportation needs.
• Support transportation workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and ongoing VTS operations.
• Perform consult management, appointment scheduling, and admissions scheduling.
• Collect, compile, and track VTS data and statistical information; perform basic data analysis and generate reports.
• Review documents, reports, and applications for omissions and inconsistencies and ensure data entry is complete and accurate.
• Enter pertinent information into automated tracking systems.
• Coordinate service practices intended to reduce patient waits and delays in specialty areas.
• Process internal consultations using VISTA, CPRS, or the SharePoint Consult/Request Tracking System.
• Plan, organize, administer, and direct how work is accomplished for the VTS program.
• Coordinate day-to-day VTS program flow, processes, and functions.
• Plan and provide support services, including electronic records management, driver scheduling setup and management, and space utilization.
• Consider systems management, operations, workload forecasting, data review and reporting, and vehicle maintenance and repair in program planning.
• Advise operating managers and supervisors on how provided services support their missions and programs.
• Perform other related duties as assigned.

Benefits

• Comprehensive federal employee benefits package, with benefits available to the employee and family; specific eligibility and benefits depend on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed