Transportation Assistant

Veterans Health Administration•Salt Lake City, UT

1d•Onsite

About The Position

The Transportation Assistant collaborates on scheduling design, procedure development, quality improvement implementation, process modification, evaluation, and the ongoing operational flow of the Special Mode of Transportation and Beneficial Travel Section. The employee independently manages the Medical Center’s Beneficial Travel Program, including determining patient eligibility and processing requests. The role supports the Veteran Transportation Services (VTS) program through scheduling, data collection and tracking, consult management, and program support. The incumbent coordinates daily program operations and works with the VTS Supervisory Mobility Manager on workload forecasting, scheduling design, procedure development, quality improvement, process evaluation, and operational flow. The position requires knowledge of clinical services and related software, clinical computing, and office automation. It also provides program support in electronic records management, driver scheduling, and space utilization, and advises operating managers and supervisors on how services support their missions and programs. The employee works in a team-oriented, customer-driven, professional environment to support care coordination, access, continuity, and a positive customer experience. The position is not virtual. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

One year of specialized experience equivalent to at least GS-5, including experience preparing written instructions and correspondence; entering data into automated systems; scheduling appointments and admissions; collecting, compiling, and tracking data; and applying regulations and procedures.
Knowledge and application of transportation regulations, methods, and practices.
Ability to extract information and mileage from road atlases and city street maps.
Ability to interpret transportation service contracts.
Ability to communicate effectively.
U.S. citizenship is required.
Current federal employees and certain former federal employees must meet the GS-6 time-in-grade requirement of 52 weeks at GS-5, as applicable.
Must complete the required application, questionnaire, online assessment, and onboarding steps.
Selective Service registration is required for males born after December 31, 1959.
Must participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel member.
Must serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

Schedule and coordinate daily Special Mode Transportation with vendors, ensuring patients and vendors are aware of transportation dates and times.
Provide customer care in accordance with VA policy and the ICARE program.
Prepare documentation and schedule and reserve airline tickets for eligible patients requiring fixed-wing, Life Flight, or commercial airplane transportation on short- or long-term notice.
Maintain and control internal filing systems for beneficial travel and patient funds in accordance with National VA and fiscal regulations.
Collaborate with the VTS Supervisory Mobility Manager on transportation workload forecasting, scheduling design, procedure development, quality improvement, process modification, evaluation, and operational flow.
Coordinate day-to-day VTS program flow, processes, and functions.
Support scheduling, data collection and tracking, consult management, and program operations.
Provide support for electronic records management, driver scheduling setup and management, and space utilization services.
Advise operating managers and supervisors on how provided services assist with accomplishing their missions and programs.
Perform other related duties as assigned.