Transportation Assistant

Veterans Health Administration • Portland, OR

8d • Onsite

About The Position

The employee serves as a Transportation Assistant - Transportation Coordinator within the Veteran Transportation Service (VTS) at the Veterans Healthcare Administration in Portland, Oregon. The position supports workload forecasting, scheduling design, procedure development, quality improvement, process evaluation and modification, and ongoing VTS operations. Its three primary areas are scheduling, data collection and tracking support; consult management; and program support. The position requires knowledge of clinical services, related software, clinical computing, and office automation.

The role coordinates consults, appointments, and admissions; collects and tracks VTS data; analyzes information and prepares reports; reviews records for completeness and accuracy; and enters information into automated systems. It uses VISTA, CPRS, or SharePoint Consult/Request Tracking System to process internal consultations and coordinates practices intended to reduce patient waits and delays.

The employee plans, organizes, administers, and directs VTS work and day-to-day operations. Program support includes systems management, workload forecasting, review and reporting of data and program-study results, vehicle maintenance and repair coordination, electronic records management, driver scheduling, and space utilization. The employee advises operating managers and supervisors on how support services contribute to their missions and programs. Other related duties may be assigned.

The position is not virtual. The employee must live within or be willing to relocate within a commutable distance of the duty location. Work is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m. Telework may be authorized and will be discussed during the interview. Periodic travel is required. Work is primarily sedentary and typically performed in a lighted, climate-controlled VA Medical Center office. A one-year probationary period is required.

Requirements

• At least one full year of specialized experience equivalent to at least the GS-5 grade level in the Federal Service, including relevant transportation support duties.
• Qualifying experience includes coordinating connections or scheduling and documenting travel information.
• Qualifying experience includes daily collection, compilation, and tracking of data; basic data analysis and report generation; entry of data into automated tracking databases; and planning and directing a program that provides support services.
• Experience must be documented on the resume with job title, duties, month and year start and end dates, and hours worked per week.
• Must be a U.S. Citizen.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete the required application steps, questionnaire, and online assessment.
• Subject to background and security investigation.
• Must complete the online onboarding process and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period.
• Must live within or be willing to relocate within a commutable distance of the duty location.
• Periodic travel is required.

Responsibilities

• Coordinate consult management, appointment scheduling, and admissions scheduling.
• Collect, compile, and track VTS data and statistical information on a daily basis.
• Perform basic data analysis and generate reports.
• Review documents, reports, and applications for omissions and inconsistencies, and ensure data entry is complete and accurate.
• Enter pertinent information into automated tracking systems.
• Coordinate service practices that decrease patient waits and delays across specialty areas.
• Use VISTA, CPRS, or SharePoint Consult/Request Tracking System to process internal consultations.
• Plan, organize, administer, and direct how VTS work is accomplished.
• Coordinate day-to-day VTS program flow, processes, and functions.
• Plan and provide program support for systems management, operations, workload forecasting, data review and reporting, vehicle maintenance and repair, electronic records management, driver scheduling, and space utilization.
• Advise operating managers and supervisors on how support services assist their missions and programs.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; eligibility and specific benefits depend on position type and should be confirmed with the hiring agency.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed