Transportation Assistant

Veterans Health Administration • Waco, TX

5d • Onsite

About The Position

This position performs transportation support work for the Beneficiary Travel Program within the Central Texas Veterans Health Care System (CTVHCS). The role is located at the Waco campus in the Beneficiary Travel Unit, Eligibility and Processing Section, within Medical Administration Service. The Transportation Assistant completes administrative and technical work related to beneficiary travel, including evaluating claims, processing vouchers, managing travel funds, and assisting Veterans seeking reimbursement.

The position operates under the pressure of a large volume of claimants and involves communicating with applicants who may not be eligible for beneficiary travel reimbursement. The employee uses multiple computer systems and follows strict security measures when accessing or exiting them. The work schedule is Monday through Friday, either 7:30 a.m.–4:00 p.m. or 8:00 a.m.–4:30 p.m. Telework is not available.

Requirements

• U.S. citizenship is required.
• One year of specialized experience equivalent to at least GS-04, including experience with daily control-point reports, computer security practices, switching between software programs, customer service, determining travel eligibility, calculating mileage or common-carrier costs, preparing electronic vouchers, or maintaining computer records for travel transactions; alternatively, qualifying education or a combination of education and experience may be used.
• For the education-only qualification option, four years of post-high-school education in any field for which high-school graduation is normally required, from an accredited business, secretarial, or technical school, junior college, college, or university.
• For the combination qualification option, specialized experience may be combined with education exceeding 60 semester hours (two years); the experience must be detailed in the resume.
• Submit transcripts if qualifying based wholly or partly on education.
• Complete the application, questionnaire, and required online assessment.
• Males born after December 31, 1959, must meet Selective Service registration requirements.
• Complete a background/security investigation and online onboarding process, and provide acceptable identification for pre-employment requirements.
• Participate in the Department of Veterans Affairs seasonal influenza vaccination program.
• Serve a one-year probationary period or two-year trial period.

Responsibilities

• Obligate funds for travel fund control points.
• Prepare daily reports itemizing control point activities.
• Contact approval officials to authorize obligations and requests for additions, deductions, or movement of funds.
• Determine travel eligibility, compute mileage or common-carrier costs, and prepare electronic vouchers.
• Look up Veterans’ home addresses in VistA and calculate mileage to and from the appropriate facility.
• Move between computer software programs to complete duties in a timely manner.
• Communicate tactfully and respectfully with applicants who are not eligible for beneficiary travel.
• Track deductible amounts when applicable and in accordance with established guidelines.
• Certify beneficiary travel vouchers through computer input.
• Provide on-the-job training to new employees.
• Receive Veterans making reimbursement claims upon discharge from the medical center, domiciliary, or nursing home care unit, or after an outpatient visit.
• Follow security measures when accessing or exiting VistA and BTSSS.

Benefits

• Federal employee benefits are available to eligible employees; the specific benefits depend on position type and should be confirmed with the hiring agency.
• VA may grant eligible newly appointed federal employees credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED