Beneficiary Support Associate

Conduent HR Services, LLC • Chesapeake, VA

11d • $31,920 - $39,900 • Onsite

About The Position

As a member of Conduent’s Beneficiary Support Team, the Beneficiary Support Associate supports individuals navigating sensitive life transitions. The associate handles a consistent volume of inbound calls, answers questions, explains available options, and provides reassurance and clear guidance. The role also includes navigating multiple systems, researching inquiries, documenting interactions, and performing back-office tasks such as processing claims, reviewing paperwork, and other administrative work. The position requires empathy, professionalism, accuracy, and confidentiality when handling sensitive beneficiary information.

This is an onsite, full-time position in Chesapeake, Virginia. Training lasts approximately 8–10 weeks, Monday through Friday, 8:30 AM–5:30 PM EST. Regular hours are Monday through Friday, 8:30 AM–5:00 PM EST, with weekends off. Some overtime may be required based on business needs. Candidates must be able to commit to the assigned schedule and maintain reliable attendance and punctuality.

Requirements

• Previous customer service and/or call center experience.
• Experience supporting employee benefits, including health and welfare programs.
• Knowledge of pension and retirement benefits, including defined benefit (DB) plans.
• Empathy and emotional intelligence when engaging with others.
• Keyboarding and Microsoft Office proficiency.
• Strong verbal and written communication skills.
• Ability to multitask, stay organized, and solve problems efficiently.
• Professional demeanor and ability to maintain focus in emotionally charged situations.
• High school diploma or GED.
• Successful completion of a background check and drug test, including education and previous employment verification.
• Ability to commit to the assigned schedule and maintain reliable attendance and punctuality.

Responsibilities

• Handle inbound calls from beneficiaries and family members about pension, retirement, and health and welfare benefits.
• Provide compassionate and professional support to people navigating sensitive circumstances.
• Explain benefit information, available options, required documentation, and next steps.
• Research inquiries and provide accurate, timely resolutions.
• Navigate multiple systems to access information and document interactions.
• Perform offline casework, including processing claims, reviewing paperwork, and completing administrative tasks.
• Maintain accuracy and confidentiality when handling sensitive beneficiary information.
• Follow established procedures and meet quality, productivity, and service expectations.

Benefits

• Paid on-the-job training.
• Medical, dental, and vision benefits for the employee and family, starting on day one.
• Paid time off (PTO).
• Growth and advancement opportunities.
• Weekends off.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED