Registered Beneficiary Services Representative

Citi•O’Fallon, MO

1d•$64,620 - $90,180

About The Position

The Registered Beneficiary Services Representative is a client service and sales support role serving Citi Investment and/or Banking clients, primarily through inbound and outbound phone calls. The representative owns the beneficiary process end to end to provide beneficiaries with a seamless, high-quality experience, while following Know-Your-Customer (KYC), Anti-Money Laundering (AML), and other compliance requirements. The role handles client requests and inquiries, provides issue resolution, supports investment and banking operations, and helps clients identify appropriate products and services. It also involves proactive client outreach, relationship building, referrals to Financial Advisors when requested, sales campaigns, and collaboration with back-office staff and senior management. The representative is expected to assess and escalate risks appropriately and complete required training.

Requirements

2–5 years of experience in client service and/or sales within financial services, such as banking, insurance, or investments, preferred.
Prior experience in a related role providing a comprehensive understanding of the activities, policies, procedures, and concepts of the work area.
Understanding of multiple products across business lines, with strong networking and relationship-building skills.
Excellent verbal and written communication skills and the ability to communicate professionally.
Positive, can-do attitude.
Strong people skills and ability to work in a team environment.
Ability to work independently within established procedures and make decisions without manager approval.
Ability to perform multiple functions with a high degree of accuracy.
Strong desire to create an excellent client experience for every client.
Openness to frequent feedback and continuous feedback.
Ability to support a diverse array of products and services.
FINRA Series 7 and Series 63 registrations required.
Bachelor’s/university degree or equivalent experience.

Nice To Haves

Knowledge of Microsoft Office, including Excel, Outlook, and Word.
FINRA Series 66 or Series 65 registration preferred.

Responsibilities

Service and support Citi Investment and/or Banking clients.
Explain the business value proposition and match clients with appropriate products and services.
Respond promptly to client service requests received by telephone or email.
Own client issues from start to resolution using a closed-loop process.
Handle inquiries and requests related to banking and investment operations, including unsolicited securities trades.
Ensure customer claims and complaints are handled in accordance with FINRA and firm policy.
Adhere to KYC, AML, and other compliance requirements.
Build rapport with clients and use Salesforce to communicate issues, tasks, and opportunities.
Build relationships with back-office staff and seek appropriate support from those teams.
Provide senior management with timely feedback about client pain points and service barriers, and suggest process improvements.
Respond to client requests for investment products and refer clients to Financial Advisors when requested.
Identify prospective clients interested in becoming new clients.
Execute client contact campaigns defined by Sales Management or Segments.
Proactively contact clients to identify needs and deepen relationships.
Complete all required role-related training on time.
Assess risk in business decisions, comply with applicable laws, rules, regulations, and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

Medical insurance
Dental insurance
Vision coverage
401(k)
Life insurance
Accident insurance
Disability insurance
Wellness programs
Paid time off, including vacation, sick leave, and paid holidays
Eligible employees may receive discretionary and formulaic incentive and retention awards