Client Services Representative

Sonora Quest Laboratories / Laboratory Sciences of Arizona•Yakima, WA

7d•$19•Hybrid

About The Position

The Client Services Representative works in a call center environment and handles a high volume of incoming and outgoing calls regarding sensitive HIPAA information. The representative communicates with physicians and their staff, patients, and internal customers, providing information and resolving situations using available resources to deliver exceptional customer service. The role is process-driven and operates in a production environment with performance metrics. The position is based at the corporate headquarters in Phoenix, Arizona, for the first six months of employment, after which work from home is available. Current schedules are Monday through Friday, either 8:00 a.m.–4:30 p.m. or 9:00 a.m.–5:30 p.m., with weekends off. The role requires working at a computer for extended periods, navigating multiple screens, typing, following procedures, and maintaining confidentiality. The position starts at $19 per hour, depending on experience. Optional monthly overtime, evening and weekend differential pay, and weekly incentives for meeting production metrics are offered.

Requirements

High school diploma.
At least one year of customer service experience.
Ability to function independently and multitask across multiple situations and tasks.
Ability to synthesize complex data and maintain confidential materials.
Excellent organizational, interpersonal, and communication skills.
Experience with MS Office.
Comfort with frequent phone calls in a fast-paced production call center environment.
Ability to sit and type for extended periods and navigate multiple computer screens.
Ability to follow procedures and work a set schedule.

Nice To Haves

Customer service experience in a laboratory, diagnostic, or health care industry.
Additional related education and/or experience.

Responsibilities

Receive incoming calls and make outbound calls; calls occupy approximately 90% of work time.
Interact professionally by phone with physicians and their staff, patients, and internal customers.
Use available resources to resolve client situations and provide exceptional customer service.
Work in a production environment and strive to exceed departmental metrics.
Manage multiple situations and tasks, synthesize complex data, and maintain confidential materials.