Client Services Representative
About The Position
The Client Services Representative supports Financial Advisors (Registered Representatives) in the day-to-day operation of their investment practices while enhancing the customer service experience. The role works directly with Registered Representatives to prepare and process client paperwork, complete client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It may also be a first step in a career path toward roles requiring industry experience and licenses, including insurance and FINRA Series 7 and Series 66 or Series 63/65. This is a full-time, onsite position. The base annual salary range is $17.80–$22.00, plus a competitive performance-based bonus. Base salary depends on factors including skills, experience, certifications, location, and geography-related labor costs.
Requirements
- High school diploma or GED.
- Experience in an administrative or customer service role.
- Strong time-management skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, and ability to learn new programs.
Nice To Haves
- Previous experience assisting Registered Representatives or Financial Advisors.
- Financial services and/or banking background.
- Bachelor’s degree in Finance, Business, Marketing, or Communications.
- Attention to detail, strong organization skills, ability to multitask, and ability to produce timely results in a fast-paced environment.
- Ability to manage personal workflow and priorities and accommodate unexpected Advisor requests or needs.
- Self-starter who is productive and works well independently and as part of a team.
- Professional and positive attitude and a friendly demeanor in person and by telephone.
- Trustworthiness and discretion when handling confidential information.
- Ability to listen to instructions and consistently retain details.
Responsibilities
- Act as a liaison between Registered Representatives and their clients.
- Answer phones, schedule appointments, and prepare materials for client meetings.
- Help prepare client illustrations, graphs, charts, reports, and other presentation materials.
- Prepare and complete client paperwork and follow-up tasks.
- Interact with clients by phone, virtual visits, and in person to meet service needs.
- Organize client events and related follow-up tasks.
- Maintain client records and retention management in accordance with corporate requirements.
- Proactively contact clients and Registered Representatives about time-sensitive activities, such as required minimum distributions and quarterly or annual reviews.
- Take ownership of inquiries and requests and coordinate with internal Cetera departments to support timely service delivery.
- Educate clients about account services, capabilities, and new technology.
- Complete corporate training on new technologies and follow implementation guidelines.
- Follow compliance guidelines and record client communication notes in AdviceWorks/SmartWorks and Redtail in a timely manner and in accordance with Cetera standards.
- Meet weekly with Advisors to support business-plan processes, tasks, marketing, client communication expectations, and follow-up processes.
Benefits
- Competitive performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
