Client Services Representative
About The Position
The Client Services Representative is at the heart of the client experience, helping the hospital run smoothly while ensuring every pet and person feels welcome and cared for. The role welcomes clients and pets, handles calls and enquiries, coordinates appointments, maintains client and patient records, and supports communication between clients and the veterinary team. It also helps manage appointment flow and keep the reception area organised and welcoming, while responding to client questions and concerns with empathy and professionalism. The schedule is Monday–Thursday, 7:30 am–6:00 pm.
Requirements
- Previous customer service experience, ideally in a busy, client-facing environment.
- Excellent communication and interpersonal skills, with a warm and approachable manner.
- Strong organisational skills and the ability to manage competing priorities.
- Confidence answering calls, handling enquiries and providing a positive client experience.
- A compassionate and patient approach, particularly when supporting clients during emotional or stressful situations.
- Good attention to detail and a commitment to maintaining accurate information.
- A collaborative mindset, a positive attitude and a willingness to learn.
- Availability to work Monday–Thursday, 7:30 am–6:00 pm.
Nice To Haves
- Previous veterinary experience is advantageous but not essential.
- A genuine interest in helping pets and their people.
Responsibilities
- Welcome clients and their pets, creating a warm, professional and positive first impression.
- Answer incoming calls, respond to enquiries and provide helpful, compassionate customer service.
- Schedule and coordinate appointments, helping clients navigate their pets' care.
- Recognise urgent concerns and promptly communicate them to the appropriate veterinary team member.
- Maintain accurate client and patient information, ensuring records are updated appropriately.
- Support clear communication between clients, veterinarians and the wider hospital team.
- Help manage the flow of appointments and keep the reception area organised and welcoming.
- Handle client questions and concerns with empathy, professionalism and a solutions-focused approach.
- Work collaboratively with colleagues to ensure a smooth and positive experience for clients and patients, even during busy periods.
Benefits
- $22–$28 per hour, depending on experience.
- Four-day working week, with a consistent schedule and three-day weekends.
- Shared impact bonus linked to hospital profitability.
- Discounts on veterinary care for teammate pets and free clinical exams, with exclusions applying.
- Comprehensive medical, dental and vision insurance, including virtual care.
- 401(k) with a 100% company match up to 4%.
- Health and Dependent Care FSA/HSA accounts.
- Employer-paid life and AD&D insurance.
- Short-term and long-term disability coverage.
- Comprehensive Employee Assistance Program, including mental health, legal, financial and family support services.
- Access to the Calm app and Talkspace therapy services.
- Paid time off, sick leave and paid holidays.
- Opportunities for continued learning, development and career growth.
- Annual engagement surveys and annual team celebration and recognition events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
