Client Services Representative

Cetera • Phoenix, AZ

6d • $18 - $22 • Onsite

About The Position

The Client Services Representative supports Financial Advisors (Registered Representatives) in the day-to-day operation of their investment practices and helps enhance the customer service experience. The role works directly with Registered Representatives to prepare and process client paperwork, handle client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It may also serve as an initial step toward future roles requiring industry experience and licenses, including insurance licensing and FINRA Series 7 and Series 66 or Series 63/65.

Requirements

• High school diploma or GED.
• Experience in an administrative or customer service role.
• Strong time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, and the ability to learn new programs.

Nice To Haves

• Previous experience assisting Registered Representatives or Financial Advisors.
• Financial services and/or banking background.
• Bachelor’s degree in Finance, Business, Marketing, or Communications.
• Attention to detail, excellent organizational skills, ability to multitask, and ability to produce timely results in a fast-paced work environment.
• Ability to manage personal workflow and priorities and accommodate unexpected advisor requests or needs.
• Self-starter who is productive and works well both independently and as part of a team.
• Professional, positive attitude and friendly demeanor in person and by telephone.
• Trustworthiness and discretion when handling confidential information.
• Ability to listen to instructions and consistently retain details.

Responsibilities

• Act as a liaison between Registered Representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Help prepare client illustrations, graphs, charts, and reports for advisor presentations and client appointments.
• Prepare and complete client paperwork and follow-up tasks to support Registered Representatives.
• Interact with clients by phone, virtual visits, and in person to meet service needs.
• Organize client events and related follow-up tasks.
• Maintain client records and retention management in accordance with corporate requirements.
• Proactively contact clients and Registered Representatives about time-sensitive activities, such as required minimum distributions and quarterly or annual reviews.
• Take ownership of inquiries and requests, coordinating with internal Cetera departments to meet expectations for timely service.
• Educate clients about account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines and timely client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards.
• Meet weekly with Advisor(s) to support the business plan process, tasks, marketing, client communication expectations, and follow-up processes.

Benefits

• Competitive salary and, for full-time roles, a benefits package.
• Health, dental, vision, and life insurance plans.
• Access to mental health benefits.
• 20+ days of paid time off, paid holidays, and two paid wellness days.
• 401(k) savings plan with company contributions of up to 5%.
• Paid parental leave for birth, adoption, and fostering.
• Health Savings Account and Flexible Spending Account options.
• Employee Assistance Program, LifeLock identity theft protection, pet insurance, and other voluntary benefits.
• Paid caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED