Client Services Representative
About The Position
The Client Services Representative supports Financial Advisors (Registered Representatives) in the day-to-day operation of their investment practices and helps enhance the customer service experience. The role works directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It is a full-time, onsite position in Lombard, Illinois. The role may also serve as an initial step in a career path toward opportunities requiring industry experience and licenses, such as insurance and FINRA Series 7 and Series 66 or Series 63/65.
Requirements
- High school diploma or GED.
- Experience in an administrative or customer service role.
- Strong time management skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, and the ability to learn new programs.
Nice To Haves
- Previous experience assisting Registered Representatives or Financial Advisors.
- Financial services and/or banking background.
- Bachelor’s degree in Finance, Business, Marketing, or Communications.
- Attention to detail, excellent organization skills, and the ability to multitask and produce timely results in a fast-paced work environment.
- Ability to manage one’s workflow and priorities and accommodate unexpected Advisor requests or needs.
- Self-starter who is productive and works well both on a team and independently.
- Professional, positive attitude and friendly demeanor in person and by telephone.
- Trustworthiness and discretion when handling confidential information.
- Ability to listen to instruction and consistently retain details.
Responsibilities
- Act as a liaison between Registered Representatives and their clients.
- Answer phones, schedule appointments, and prepare materials for client meetings.
- Assist Registered Representatives with client illustrations, graphs, charts, and reports for presentations and client appointments.
- Prepare and complete client paperwork and follow-up tasks in support of Registered Representatives.
- Communicate with clients by phone, virtual visits, and in person to meet client service needs.
- Organize client events and related follow-up tasks.
- Maintain client records and retention management in accordance with corporate requirements.
- Proactively contact clients and Registered Representatives about time-sensitive activities, such as required minimum distributions and quarterly or annual reviews.
- Take ownership of inquiries and requests, working with internal Cetera departments to meet expectations for timely service delivery.
- Educate clients about account services, capabilities, and new technology.
- Complete required corporate training on new technologies and follow implementation guidelines.
- Maintain compliance guidelines and timely client communication notes in AdviceWorks/SmartWorks and Redtail, following Cetera standards.
- Meet weekly with Advisors to support their Business Plan process, tasks, marketing, client communication expectations, and follow-up processes.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Mental health benefits
- 20+ days of paid time off
- Paid holidays
- Two paid wellness days
- 401(k) savings plan with company contributions up to 5%
- Paid parental leave for birth, adoption, and fostering
- Health Savings Account and Flexible Spending Account options
- Employee Assistance Program
- Identity theft protection through LifeLock
- Pet insurance
- Paid caregiver leave
- Other voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
